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  1. Jira Data Center
  2. JRASERVER-41495

Mail queue gets stuck when encountering a single mail too large to process, unable to recover

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      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      If there is a large amount of notifications and JIRA is unable to process an email, mail queue gets stuck and does not send any. It's possible to use the 'bypass' feature to move through the queue, but this is manual and might need to be done multiple times.

      You can see this in the logs:

      @400000005452b56217b5540c 2014-10-30 15:02:00,396 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR ServiceRunner    PEVS MBI [atlassian.mail.incoming.mailfetcherservice] PEVS MBI[10041]: Exception: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big
@400000005452b56217b55bdc 
@400000005452b56217b55fc4 com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big
@400000005452b56217b55fc4 
@400000005452b56217b55fc4       at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
@400000005452b56217b914fc       at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:149)
@400000005452b56217b918e4       at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.sendMail(MailFetcherService.java:599)
@400000005452b56217b91ccc       at com.atlassian.jira.service.services.mail.MailFetcherService$ErrorEmailForwarderImpl.forwardEmail(MailFetcherService.java:561)
@400000005452b56217b92884       at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:420)
@400000005452b56217b92884       at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306)
@400000005452b56217b93ff4       at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)
@400000005452b56217b943dc       at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:261)
@400000005452b56217b94bac       at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
@400000005452b56217b972bc       at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
@400000005452b56217b972bc       at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
@400000005452b56217b976a4       at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
@400000005452b56217b97a8c       at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
@400000005452b56217b9825c       at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
@400000005452b56217b98644       at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
@400000005452b56217b98644       at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
@400000005452b56217b98a2c       at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
@400000005452b56217b98e14       at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

      If this occurs, the bypass should be automatic or should allow for notifying administrators so that they can deal with this and not suffer prolonged outages.

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          Suggestion - JRACLOUD-41495 Mail queue gets stuck when encountering a single mail too large to process, unable to recover

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              dnicholson David Nicholson (Inactive)
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