Details
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Bug
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Resolution: Incomplete
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Low
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None
Description
Some OnDemand instances showed a problem where they would get a 500 error page when trying to access the issue search page. The error seem to be related to some numeric field have a null value, as the logs show:
2014-10-09 20:05:51.208540500 Oct 9, 2014 8:05:51 PM org.apache.catalina.core.ApplicationDispatcher invoke 2014-10-09 20:05:51.208542500 SEVERE: Servlet.service() for servlet action threw exception 2014-10-09 20:05:51.208543500 java.lang.NumberFormatException: null 2014-10-09 20:05:51.208543500 at java.lang.Long.parseLong(Long.java:375) 2014-10-09 20:05:51.208544500 at java.lang.Long.valueOf(Long.java:525) 2014-10-09 20:05:51.208544500 at com.atlassian.jira.plugin.issuenav.service.issuetable.IssueDocumentAndIdCollector.addMatch(IssueDocumentAndIdCollector.java:201) 2014-10-09 20:05:51.208555500 at com.atlassian.jira.plugin.issuenav.service.issuetable.IssueDocumentAndIdCollector.computeResult(IssueDocumentAndIdCollector.java:189) 2014-10-09 20:05:51.208556500 at com.atlassian.jira.plugin.issuenav.service.issuetable.AbstractIssueTableCreator.executeNormalSearch(AbstractIssueTableCreator.java:237) 2014-10-09 20:05:51.208557500 at com.atlassian.jira.plugin.issuenav.service.issuetable.AbstractIssueTableCreator.create(AbstractIssueTableCreator.java:202) 2014-10-09 20:05:51.208565500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.createIssueTableFromCreator(DefaultIssueTableService.java:188) 2014-10-09 20:05:51.208566500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.getIssueTable(DefaultIssueTableService.java:302) 2014-10-09 20:05:51.208571500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.getIssueTableFromFilterWithJql(DefaultIssueTableService.java:124) 2014-10-09 20:05:51.208572500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.performSearch(IssueNavAction.java:1140) 2014-10-09 20:05:51.208573500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.doNav(IssueNavAction.java:368) 2014-10-09 20:05:51.208575500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:243) 2014-10-09 20:05:51.208576500 at sun.reflect.GeneratedMethodAccessor2721.invoke(Unknown Source) 2014-10-09 20:05:51.208576500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) 2014-10-09 20:05:51.208577500 at java.lang.reflect.Method.invoke(Method.java:597) 2014-10-09 20:05:51.208578500 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) 2014-10-09 20:05:51.208579500 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) 2014-10-09 20:05:51.208580500 at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438) 2014-10-09 20:05:51.208580500 at webwork.action.ActionSupport.execute(ActionSupport.java:157) 2014-10-09 20:05:51.208581500 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88) 2014-10-09 20:05:51.208590500 at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) 2014-10-09 20:05:51.208591500 at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
2014-10-09 20:05:51.209202500 Oct 9, 2014 8:05:51 PM org.apache.catalina.core.StandardWrapperValve invoke 2014-10-09 20:05:51.209203500 SEVERE: Servlet.service() for servlet default threw exception 2014-10-09 20:05:51.209204500 java.lang.NumberFormatException: null 2014-10-09 20:05:51.209204500 at java.lang.Long.parseLong(Long.java:375) 2014-10-09 20:05:51.209205500 at java.lang.Long.valueOf(Long.java:525) 2014-10-09 20:05:51.209205500 at com.atlassian.jira.plugin.issuenav.service.issuetable.IssueDocumentAndIdCollector.addMatch(IssueDocumentAndIdCollector.java:201) 2014-10-09 20:05:51.209210500 at com.atlassian.jira.plugin.issuenav.service.issuetable.IssueDocumentAndIdCollector.computeResult(IssueDocumentAndIdCollector.java:189) 2014-10-09 20:05:51.209211500 at com.atlassian.jira.plugin.issuenav.service.issuetable.AbstractIssueTableCreator.executeNormalSearch(AbstractIssueTableCreator.java:237) 2014-10-09 20:05:51.209212500 at com.atlassian.jira.plugin.issuenav.service.issuetable.AbstractIssueTableCreator.create(AbstractIssueTableCreator.java:202) 2014-10-09 20:05:51.209215500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.createIssueTableFromCreator(DefaultIssueTableService.java:188) 2014-10-09 20:05:51.209216500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.getIssueTable(DefaultIssueTableService.java:302) 2014-10-09 20:05:51.209219500 at com.atlassian.jira.plugin.issuenav.service.issuetable.DefaultIssueTableService.getIssueTableFromFilterWithJql(DefaultIssueTableService.java:124) 2014-10-09 20:05:51.209221500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.performSearch(IssueNavAction.java:1140) 2014-10-09 20:05:51.209221500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.doNav(IssueNavAction.java:368) 2014-10-09 20:05:51.209223500 at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:243) 2014-10-09 20:05:51.209224500 at sun.reflect.GeneratedMethodAccessor2721.invoke(Unknown Source) 2014-10-09 20:05:51.209225500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) 2014-10-09 20:05:51.209226500 at java.lang.reflect.Method.invoke(Method.java:597) 2014-10-09 20:05:51.209227500 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) 2014-10-09 20:05:51.209228500 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) 2014-10-09 20:05:51.209229500 at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438) 2014-10-09 20:05:51.209229500 at webwork.action.ActionSupport.execute(ActionSupport.java:157) 2014-10-09 20:05:51.209230500 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
This is the error page:
It reads:
Sorry, we had some technical problems during your last operation.
Request assistance
Return to the previous page
Workarounds
- Reindex JIRA to fix the problem