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  1. Jira Data Center
  2. JRASERVER-39902

Migrating data from JIRA Cloud to JIRA Server will not work if data set has issue properties

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    Description

      Any JIRA Cloud server that has JIRA Service Desk data on it will not currently be able to migrate to to a JIRA Server (locally hosted) account.

      You may see the following errors in your logs:

      JiraImportTaskExecutionThread-1 ERROR admin 425x8052x1 1nhqz1a 0:0:0:0:0:0:0:1 /secure/admin/XmlRestore.jspa [atlassian.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'null' of plugin 'com.atlassian.servicedesk'. Disabling.
java.lang.NullPointerException
	at com.atlassian.jira.config.DefaultReindexMessageManager.pushMessage(DefaultReindexMessageManager.java:114)
	at com.atlassian.jira.index.property.OfBizPluginIndexConfigurationManager.checkReindexRequired(OfBizPluginIndexConfigurationManager.java:152)
	at com.atlassian.jira.index.property.OfBizPluginIndexConfigurationManager.access$300(OfBizPluginIndexConfigurationManager.java:44)
	at com.atlassian.jira.index.property.OfBizPluginIndexConfigurationManager$2.get(OfBizPluginIndexConfigurationManager.java:117)
	at com.atlassian.jira.index.property.OfBizPluginIndexConfigurationManager$2.get(OfBizPluginIndexConfigurationManager.java:110)
	at com.atlassian.fugue.Option$2.fold(Option.java:373)
	at com.atlassian.jira.index.property.OfBizPluginIndexConfigurationManager.put(OfBizPluginIndexConfigurationManager.java:109)
	at com.atlassian.jira.index.property.CachingPluginIndexConfigurationManager.put(CachingPluginIndexConfigurationManager.java:70)
	at com.atlassian.jira.plugin.index.EntityPropertyIndexDocumentModuleDescriptorImpl.enabled(EntityPropertyIndexDocumentModuleDescriptorImpl.java:56)
	at com.atlassian.plugin.manager.DefaultPluginManager.notifyModuleEnabled(DefaultPluginManager.java:1913)
	at com.atlassian.plugin.manager.DefaultPluginManager.enableConfiguredPluginModule(DefaultPluginManager.java:1705)
	at com.atlassian.plugin.manager.DefaultPluginManager.onPluginModuleAvailable(DefaultPluginManager.java:558)
	at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:46)
	at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:101)
	at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
	at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
	at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84)
	at com.atlassian.plugin.osgi.factory.ModuleDescriptorServiceTrackerCustomizer.addingService(ModuleDescriptorServiceTrackerCustomizer.java:46)
	at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:896)
	at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:261)
	at org.osgi.util.tracker.AbstractTracked.track(AbstractTracked.java:233)
	at org.osgi.util.tracker.ServiceTracker$Tracked.serviceChanged(ServiceTracker.java:840)
	at org.apache.felix.framework.util.EventDispatcher.invokeServiceListenerCallback(EventDispatcher.java:864)
	at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:732)
	at org.apache.felix.framework.util.EventDispatcher.fireServiceEvent(EventDispatcher.java:662)
	at org.apache.felix.framework.Felix.fireServiceEvent(Felix.java:3726)
	at org.apache.felix.framework.Felix.access$000(Felix.java:80)
	at org.apache.felix.framework.Felix$2.serviceChanged(Felix.java:717)
	at org.apache.felix.framework.ServiceRegistry.registerService(ServiceRegistry.java:107)
	at org.apache.felix.framework.Felix.registerService(Felix.java:2847)
	at org.apache.felix.framework.BundleContextImpl.registerService(BundleContextImpl.java:251)
	at org.apache.felix.framework.BundleContextImpl.registerService(BundleContextImpl.java:229)
	at com.atlassian.pocketknife.internal.lifecycle.modules.DynamicModuleRegistration.registerModule(DynamicModuleRegistration.java:81)
	at com.atlassian.pocketknife.internal.lifecycle.modules.DynamicModuleRegistration.registerDescriptors(DynamicModuleRegistration.java:71)
	at com.atlassian.pocketknife.internal.lifecycle.modules.DynamicModuleDescriptorFactoryImpl.loadModules(DynamicModuleDescriptorFactoryImpl.java:85)
	at com.atlassian.servicedesk.bootstrap.module.ServiceDeskModuleLoader.loadModules(ServiceDeskModuleLoader.java:153)
	at com.atlassian.servicedesk.bootstrap.module.ServiceDeskModuleLoader.loadModulesWhenWeAreReadyThankYouVeryMuch(ServiceDeskModuleLoader.java:65)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.loadSuccessModules(PluginLifeCycle.java:422)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.loadDynamicModules(PluginLifeCycle.java:398)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.runPluginStartupSideEffectsImpl(PluginLifeCycle.java:363)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.access$000(PluginLifeCycle.java:37)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle$1.run(PluginLifeCycle.java:255)
	at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.writeImpl(LifecycleLock.java:100)
	at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.runOnStartup(LifecycleLock.java:72)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.runPluginStartupSideEffects(PluginLifeCycle.java:250)
	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.onPluginStarted(PluginLifeCycle.java:109)
	at com.atlassian.servicedesk.bootstrap.lifecycle.Launcher.onStartCompleted(Launcher.java:62)
	at com.atlassian.servicedesk.bootstrap.lifecycle.Launcher.onPluginStarted(Launcher.java:53)
	at sun.reflect.GeneratedMethodAccessor580.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:46)
	at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:101)
	at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
	at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
	at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84)
	at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1071)
	at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:400)
	at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:97)
	at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:87)
	at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:767)
	at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:258)
	at com.atlassian.jira.ComponentManager.start(ComponentManager.java:232)
	at com.atlassian.jira.ManagerFactory.globalRefresh(ManagerFactory.java:203)
	at com.atlassian.jira.bc.dataimport.DataImportProductionDependencies.globalRefresh(DataImportProductionDependencies.java:92)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.globalRefresh(DefaultDataImportService.java:902)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restartJira(DefaultDataImportService.java:849)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:703)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:299)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:66)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:29)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:179)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:150)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:745)

      JiraImportTaskExecutionThread-1 ERROR admin 425x8052x1 1nhqz1a 0:0:0:0:0:0:0:1 /secure/admin/XmlRestore.jspa [internal.customfields.service.GlobalCustomFieldServiceImpl] Failed to get or create custom field
 java.lang.RuntimeException: Custom field 'sd.origin.customfield.default.name' with ID '10100' exists in DB, but was not returned by the custom field service.
 	at com.atlassian.pocketknife.internal.customfields.service.GlobalCustomFieldServiceImpl.getDefaultFieldOrNull(GlobalCustomFieldServiceImpl.java:87)
 	at com.atlassian.pocketknife.internal.customfields.service.GlobalCustomFieldServiceImpl.getGlobalCustomField(GlobalCustomFieldServiceImpl.java:45)
 	at com.atlassian.servicedesk.internal.customfields.origin.VpOriginCustomFieldServiceImpl.getVpOriginCustomField(VpOriginCustomFieldServiceImpl.java:30)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginInitializer.initialize(PluginInitializer.java:92)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.loadSuccessModules(PluginLifeCycle.java:424)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.loadDynamicModules(PluginLifeCycle.java:398)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.runPluginStartupSideEffectsImpl(PluginLifeCycle.java:363)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.access$000(PluginLifeCycle.java:37)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle$1.run(PluginLifeCycle.java:255)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.writeImpl(LifecycleLock.java:100)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.runOnStartup(LifecycleLock.java:72)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.runPluginStartupSideEffects(PluginLifeCycle.java:250)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.PluginLifeCycle.onPluginStarted(PluginLifeCycle.java:109)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.Launcher.onStartCompleted(Launcher.java:62)
 	at com.atlassian.servicedesk.bootstrap.lifecycle.Launcher.onPluginStarted(Launcher.java:53)
 	at sun.reflect.GeneratedMethodAccessor580.invoke(Unknown Source)
 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 	at java.lang.reflect.Method.invoke(Method.java:606)
 	at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
 	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:46)
 	at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
 	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:101)
 	at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
 	at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
 	at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:84)
 	at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1071)
 	at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:400)
 	at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:97)
 	at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:87)
 	at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:767)
 	at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:258)
 	at com.atlassian.jira.ComponentManager.start(ComponentManager.java:232)
 	at com.atlassian.jira.ManagerFactory.globalRefresh(ManagerFactory.java:203)
 	at com.atlassian.jira.bc.dataimport.DataImportProductionDependencies.globalRefresh(DataImportProductionDependencies.java:92)
 	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.globalRefresh(DefaultDataImportService.java:902)
 	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restartJira(DefaultDataImportService.java:849)
 	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:703)
 	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:299)
 	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:66)
 	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:29)
 	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:179)
 	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:150)
 	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
 	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
 	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 	at java.lang.Thread.run(Thread.java:745)

      Workaround

      There is no workaround available at the moment, we are working on a fix urgently.

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          is related to

          JDEV-30260 Loading...

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          relates to

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            People

              ajakubowski Adam Jakubowski (Inactive)
              mhunter Matthew Hunter
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              Dates

                Created:
                Updated:
                Resolved: