Mail sits in mail queue and not sent

When a mail is generated by the default notification scheme it sits on the mail queue and is not sent. Every time the application tries to send the mail the following exception is logged.

2004-05-19 13:03:30,966 ERROR [atlassian.jira.mail.IssueMailQueueItem] Could not find template 'templates\email\text/issuecreated.vm' ensure it is in the classpath.
org.apache.velocity.exception.VelocityException: Could not find template 'templates\email\text/issuecreated.vm' ensure it is in the classpath.
at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:88)
at com.atlassian.jira.mail.MailingListCompiler.sendLists(MailingListCompiler.java:155)
at com.atlassian.jira.mail.MailingListCompiler.sendLists(MailingListCompiler.java:106)
at com.atlassian.jira.mail.IssueMailQueueItem.send(IssueMailQueueItem.java:107)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:55)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23)
at com.atlassian.jira.service.JiraServiceContainer.run(JiraServiceContainer.java:51)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:50)
at org.quartz.core.JobRunShell.run(JobRunShell.java:147)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:387)
2004-05-19 13:03:30,966 ERROR [atlassian.mail.queue.MailQueueImpl] com.atlassian.mail.MailException: Could not find template 'templates\email\text/issuecreated.vm' ensure it is in the classpath.

I have checked in the war file and the files are there