Details
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Bug
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Resolution: Timed out
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Low
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None
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6.2.1
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6.02
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1
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Severity 3 - Minor
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Description
The basic filter fails after 255 characters, with below error thrown:
Error Message in UI : "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."
JIRA log error : 2014-03-18 09:27:02.977473500 Mar 18, 2014 9:27:02 AM org.apache.catalina.core.StandardWrapperValve invoke
2014-03-18 09:27:02.977475500 SEVERE: Servlet.service() for servlet action threw exception
2014-03-18 09:27:02.977476500 com.atlassian.jira.issue.customfields.impl.FieldValidationException: The label 'D*** E*** K** E*** D*** L*** M*** S*** B*** D*** k*** N*** S*** D*** L*** L*** B*** M*** D*** B*** N*** l*** N*** N*** N*** N*** L*** B*** M*** ' exceeds the maximum length for a single label of 255 characters.
2014-03-18 09:27:02.977490500 at com.atlassian.jira.issue.customfields.impl.LabelsCFType.convertStringsToLabels(LabelsCFType.java:339)
2014-03-18 09:27:02.977492500 at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getValueFromCustomFieldParams(LabelsCFType.java:274)
2014-03-18 09:27:02.977492500 at com.atlassian.jira.issue.customfields.impl.LabelsCFType.getValueFromCustomFieldParams(LabelsCFType.java:70)
However this does not affect search query in advance mode.
Steps to reproduce
- Create a custom field with type label i.e Client Name(Issue type association: Global (all issues))
- Associate to default screen
- Create multiple issues with different Client Names.
- Sample values for the custom field: APM, APMT, AXA, BV, BV2, Barrick, BarrickAction, Bruss, Brussels, BureauVeritas, Butterfield, DEKRA, DP, DWTC, Danagas, DekraCert, DekraEurope, Dow, Dubai, DubaiPetroleum, EMCOR, Emcor, EmcorTest, FoodAlert, KEB, KEBS, KERRY, Kephis, Kerry, LL, LanguageLine, Lehnkering, Libert, Lockton, Lockton_Staging, MCB, Mactwin, Maersk, NR, NR_, NR_Phase_1, NR_Phase_2, NR_Phase_3, NR_Phase_4, NR_Staging, NorthLanarkshire, Nr, SFI, SOCOTEC, Socotec, Struers, Svitzer, kerry, locktonstaging, MCI, HAL, CRC
- Search for issues in issue navigator in advance mode
- Sample Query: "Client Name" in (APM, APMT, AXA, BV, BV2, Barrick, BarrickAction, Bruss, Brussels, BureauVeritas, Butterfield, DEKRA, DP, DWTC, Danagas, DekraCert, DekraEurope, Dow, Dubai, DubaiPetroleum, EMCOR, Emcor, EmcorTest, FoodAlert, KEB, KEBS, KERRY, Kephis, Kerry, LL, LanguageLine, Lehnkering, Libert, Lockton, Lockton_Staging, MCB, Mactwin, Maersk, NR, NR_, NR_Phase_1, NR_Phase_2, NR_Phase_3, NR_Phase_4, NR_Staging, NorthLanarkshire, Nr, SFI, SOCOTEC, Socotec, Struers, Svitzer, kerry, locktonstaging, MCI, HAL)
- Switch to basic mode search
- Add client name CRC
Workaround
Use query in advance search mode.