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Key: JRA-3523
Type: New Feature New Feature
Status: Open Open
Priority: Major Major
Assignee: Unassigned
Reporter: Richard THIBAULT
Votes: 29
Watchers: 12
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JIRA

Cannot change the default assignee

Created: 01/Apr/04 11:22 AM   Updated: 04/Jul/08 06:21 PM
Component/s: Project Management
Affects Version/s: 2.6.1 Enterprise
Fix Version/s: None

Time Tracking:
Not Specified

Issue Links:
Duplicate
 
Reference
 

Participants: Adam Boc, Bill Van Emburg, Dan Greening, Imre A. Jele, Jeff Turner [Atlassian], Michelle Lorenz, Owen Fellows, Pierre van Aswegen, Richard THIBAULT, Scott Farquhar [Atlassian], Tim Burris and Tom Miller
Since last comment: 6 weeks, 4 days ago
Support reference count: 6
Labels:


 Description  « Hide
I cannot change the default assignee in projects from the administration console.
Assignable users are defined in the permission scheme, but JIRA does not allow me to modify the default assignee, which is defined as the Project Lead by JIRA. I think this is a bug, because by reading some previously submitted issues, it seams that JIRA allows to change the default assignee and select a specific user.

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Jeff Turner [Atlassian] added a comment - 04/Apr/04 11:56 PM
From JIRA's point of view, the Project Lead is the Default Assignee. The field serves no other function in JIRA.

Perhaps what you need are arbitrary fields on the Project object, to store project metadata? For that see JRA-1991


Adam Boc added a comment - 06/May/04 08:53 AM
I'm voting for this one. I expected that every user name in a group with the Assignable User permission would appear in all "assignee" drop-down lists throughout the application. Instead, components and projects have only "Project Lead" (which should be "Project Leader") or "Default" or "Unassigned."

Owen Fellows added a comment - 06/May/04 11:04 AM
See linked Issue for explaination of Component Leads and default assignment of Issues.

Richard THIBAULT added a comment - 15/Jul/04 07:47 AM
Thank you Owen, but it does not answer to our need.
We don't want to use components in every project, because this notion is not really understandable for non IT users.
In addition, we would like to have a different person as the default assignee than the project or component lead.
Then, we should be able to define precisely who is the default assignee for a project or a component : we should be able to select someone (a role or a user) in the list corresponding to the Assignable users of the permission scheme --> you just have to get the "assignable" value and allow the admin to select in between the different elements it contains.

Scott Farquhar [Atlassian] added a comment - 16/Jul/04 03:17 AM
Richard,

The 'component lead' or 'project lead' are only used in JIRA for the default assignees. Why can you not use them?

I'm not sure if I'm missing something? Your original query seems answered by Jeff's comment above?

Perhaps you can expand on your original request.


Richard THIBAULT added a comment - 16/Jul/04 03:29 AM
No, the Project Lead is used also as a role across the schemes...
We should have another role : default assignee...

Scott Farquhar [Atlassian] added a comment - 16/Jul/04 03:35 AM
So you are using the Project Lead in the permission schemes?

Ok - now I get it.


Richard THIBAULT added a comment - 16/Jul/04 03:42 AM
Yes, we use the project lead in permission scheme to administrate the project and the issues of the project, and we want that the default assignee is linked to a generic mail box. We cannot manage that today, because the default assignee and the project lead are the same role.

Dan Greening added a comment - 25/Mar/05 09:18 AM
Same here. We like to assign lots of permissions to the Project Lead, but use a different person to perform "JIRA triage" and make the first assignments.

Really would like this.

One problem is that your user-interface hints that you can have a different "default assignee" than the Project Lead. Then you dig around-edit project, etc.-wondering if this setting is in a scheme, or maybe you don't have the permissions necessary to do it. Then you find out, using Google, that you really can't do this.


Jeff Turner [Atlassian] added a comment - 01/Apr/05 01:22 AM
In 3.2 you will at least be able to set the assignee in a workflow post-function on the initial 'create issue' action, either using the built-in UpdateIssueFieldFunction or a custom function implementing whatever rules you want. This should be possible in 3.1.1 too, but (at least on my box) it breaks:

Caused by: java.lang.NullPointerException
at com.atlassian.jira.workflow.function.issue.UpdateIssueFieldFunction.execute(UpdateIssueFieldFunction.java:41)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1179)


Imre A. Jele added a comment - 11/May/05 02:24 AM
I am evaluating 3.1.1 Enterprise Edition version of the JIRA and faced the problem of the Default Assignee field myself.
Although I am happy to see that it is going to be fixed in the next version I do not agree with the approach Atlassian is planning to use. I am quite sure that this field (Default Assignee) should be set with a single drob-down menu and not with editing the workflow. The reason is quite simple it is much much more complicated to edit the workflow than to set a simple dropdown menu. So please insert the dropdown solution besides the workflow editing option.

Michelle Lorenz added a comment - 15/Sep/05 12:07 AM
I am also voting on this.

In our organization, with large projects, where there are many bugs added everyday, the team lead does not have time to assign these, and shouldn't be using their time to do this, particularly if a large number of bugs are often irrelevant. Typically the default assignee role goes to the quality engineer for that project who then analyzes it and dispatches it to the right person as required.


Bill Van Emburg added a comment - 04/May/06 09:08 AM
I'll echo Michelle's comments. This is true in my organization, too.
Keep in mind that, while Jira may not put any other meaning on the Project Lean than as a synonym for "default assignee," anyone using Jira is going to put a different meaning on the term.

Most importantly, the role of administering the project (creating new components, versions, etc.) is distinctly different from the role of "default assignee," who must sort through new tickets and assign them where they belong.

Also, it's challenging in a large organization to enter someone into a system as "Project Lead" when they aren't, in fact, the project leader.


Scott Farquhar [Atlassian] added a comment - 20/Jul/06 11:37 PM
Just changing this from a bug to a feature request, so that it will get handled by the right people

Tim Burris added a comment - 17/Oct/07 03:01 PM
We leave bugs for triage Unassigned; our triage filter looks for bugs assigned to Unassigned.

Tom Miller added a comment - 31/Mar/08 03:30 PM
We are like other people that has someone assigned to do the first pass through the tickets and then assigns them as needed. Please add this feature for people that want to use the product as a help desk system!!! It can't be that difficult to implement either. Thanks.

Pierre van Aswegen added a comment - 04/Jul/08 06:21 PM
We wish to use a mailing list as default assignee; the individual in that list who decides to pick up the item then self-assigns. Please consider this variant if anything is done.