Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-34416

Nothing happens when pressing 'Confirm' to upload a Profile Picture in JIRA

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    • Support Request
    • Resolution: Support Request
    • Low
    • None
    • 5.2.7
    • None

    Description

      Hi,
      No one is able to upload a profile picture. Nothing happens when we press 'Confirm' after scaling the picture.

      We get the following exception:

      2013-08-21 10:09:41,979 ajp-bio-127.0.0.1-8009-exec-6997 ERROR markus.freden 609x1788216x1 1irr87g 192.168.0.2 /rest/api/latest/user/avatar [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response
      java.lang.reflect.InvocationTargetException
              at sun.reflect.GeneratedMethodAccessor7369.invoke(Unknown Source)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
              at java.lang.reflect.Method.invoke(Unknown Source)
              at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
              at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)
              at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
              at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
              at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
              at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)
              at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
              at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)
              at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
              at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)
              at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230)
              at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
              at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
              at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
              at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
              at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
              at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
              at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
              at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
              at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
              at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
              at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
              at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
              at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
              at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)
              at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)
              at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
              at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
              at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:55)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
              at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
              at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
              at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)
              at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
              at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
              at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
              at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
              at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
              at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
              at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
              at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)
              at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:74)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
              at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
              at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
              at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
              at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
              at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
              at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
              at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
              at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
              at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
              at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
              at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:200)
              at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
              at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
              at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
              at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
              at java.lang.Thread.run(Unknown Source)
      Caused by: java.lang.NullPointerException
              at javax.imageio.ImageIO.write(Unknown Source)
              at com.atlassian.jira.avatar.AvatarManagerImpl.processImage(AvatarManagerImpl.java:169)
              at com.atlassian.jira.avatar.AvatarManagerImpl.create(AvatarManagerImpl.java:128)
              at com.atlassian.jira.avatar.AvatarPickerHelperImpl.convertTemporaryToReal(AvatarPickerHelperImpl.java:166)
              at sun.reflect.GeneratedMethodAccessor7365.invoke(Unknown Source)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
              at java.lang.reflect.Method.invoke(Unknown Source)
              at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
              at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
              at $Proxy159.convertTemporaryToReal(Unknown Source)
              at sun.reflect.GeneratedMethodAccessor7365.invoke(Unknown Source)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
              at java.lang.reflect.Method.invoke(Unknown Source)
              at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
              at $Proxy159.convertTemporaryToReal(Unknown Source)
              at sun.reflect.GeneratedMethodAccessor7365.invoke(Unknown Source)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
              at java.lang.reflect.Method.invoke(Unknown Source)
              at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
              at $Proxy159.convertTemporaryToReal(Unknown Source)
              at com.atlassian.jira.rest.v2.issue.AvatarResourceHelper.createAvatarFromTemporary(AvatarResourceHelper.java:187)
              at com.atlassian.jira.rest.v2.issue.UserResource.createAvatarFromTemporary(UserResource.java:605)
              ... 157 more
      

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              servicedesk2 Cinnober Admins
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                Created:
                Updated:
                Resolved: