Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-66312

JIRA not showing the top navigation bar after the August 12 OnDemand maintenance

    XMLWordPrintable

Details

    • Bug
    • Resolution: Fixed
    • Low
    • None

    Description

      After the last maintenance the Navigation bar at the top of the page is missing. JIRA will still show content, but without the navigation bar it's not possible to create issues or to browse through issues.

      How to Fix
      Contact Atlassian Support to have this fixed for you. This will involve a short (10-15 minutes) restart of JIRA. Afterward the enabled/disabled addon preferences will be back to default. No data in the addons themselves will be lost

      Error messages
      The following errors appear in the JIRA logs

      @400000005208c13011af560c 2013-08-12 13:04:06,295 TP-Processor6 ERROR username 784x3313x1 e03cso  /browse/KEY [jira.plugin.navigation.HeaderFooterRendering] Unable to build top navigation from 'com.atlassian.jira.plugin.headernav.ModernPluggableTopNavigation' because of 'In template navlinks.templates.appswitcher.switcher: When evaluating "showAppSwitcher()": Error while computing function "showAppSwitcher()": null'
      @400000005208c13011af65ac com.google.template.soy.tofu.SoyTofuException: In template navlinks.templates.appswitcher.switcher: When evaluating "showAppSwitcher()": Error while computing function "showAppSwitcher()": null
      @400000005208c13011b2c4f4       at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:341)
      @400000005208c13011b2c8dc       at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:300)
      @400000005208c13011b2c8dc       at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:56)
      @400000005208c13011b2d494       at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:427)
      @400000005208c13011b2d494       at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:112)
      @400000005208c13011b2e434       at com.atlassian.soy.impl.SoyTemplateRendererImpl.render(SoyTemplateRendererImpl.java:40)
      @400000005208c13011b2e81c       at com.atlassian.soy.impl.SoyTemplateRendererImpl.render(SoyTemplateRendererImpl.java:33)
      @400000005208c13011b2e81c       at com.atlassian.soy.impl.SoyTemplateRendererImpl.render(SoyTemplateRendererImpl.java:26)
      
      400000005208c132204e9394 2013-08-12 13:04:08,539 TP-Processor2 ERROR username 784x3344x1 e03cso  /rest/menu/latest/admin [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
      @400000005208c132204e9f4c java.lang.NullPointerException
      @400000005208c132204e9f4c       at com.atlassian.plugins.navlink.producer.navigation.NavigationLinkPredicates$KeyEquals.apply(NavigationLinkPredicates.java:31)
      @400000005208c132204ea334       at com.atlassian.plugins.navlink.producer.navigation.NavigationLinkPredicates$KeyEquals.apply(NavigationLinkPredicates.java:19)
      @400000005208c132204ec65c       at com.google.common.collect.Iterators$7.computeNext(Iterators.java:645)
      @400000005208c132204ec65c       at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:141)
      @400000005208c132204eca44       at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:136)
      @400000005208c132204eca44       at com.google.common.collect.Sets.newHashSet(Sets.java:230)
      @400000005208c132204ed214       at com.google.common.collect.Sets.newHashSet(Sets.java:210)
      @400000005208c132204ed214       at com.atlassian.plugins.navlink.producer.navigation.services.LocalNavigationLinkServiceImpl.matching(LocalNavigationLinkServiceImpl.java:48)
      @400000005208c132204ed5fc       at com.atlassian.plugins.navlink.consumer.menu.services.DefaultMenuService.getLocalNavigationLinks(DefaultMenuService.java:151)
      @400000005208c132204ee1b4       at com.atlassian.plugins.navlink.consumer.menu.services.DefaultMenuService.getMenuItems(DefaultMenuService.java:49)
      @400000005208c132204ee59c       at com.atlassian.plugins.navlink.consumer.menu.rest.MenuResource.getMenuByKey(MenuResource.java:44)
      @400000005208c132204ee59c       at sun.reflect.GeneratedMethodAccessor956.invoke(Unknown Source)
      @400000005208c132204eed6c       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      @400000005208c132204eed6c       at java.lang.reflect.Method.invoke(Method.java:597)
      
      

      Attachments

        Issue Links

          Activity

            People

              edalgliesh Eric Dalgliesh
              imaduro Ivan Maduro (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              13 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: