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  1. Jira Data Center
  2. JRASERVER-33557

JIRA Login Fails With the Message - User xxxx exists but has no unique key mapping

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    Description

      Steps to Reproduce (these are the steps received from customers)

      1. Upgrade to JIRA 6.0
      2. Attempt to login to JIRA

      Expected Results

      1. Login is successful

      Actual Results

      Login fails with the below exception:

      java.lang.IllegalStateException: User 'xxxx' exists but has no unique key mapping.
at com.atlassian.jira.user.util.DefaultUserManager.getUserByName(DefaultUserManager.java:262)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.getUser(JiraSeraphAuthenticator.java:36)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:101)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)

      Workaround

      Refer to our JIRA Login Fails With the Message - User exists but has no unique key mapping KB for the workaround.

      Attachments

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-9642 GhUpgradeTask003 is failing, throwing a java.lang.NullPointerException

          • Medium - Medium priority issues
          • Closed
          is caused by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-33679 Plugin upgrades run even when JIRA upgrades don't

          • Medium - Medium priority issues
          • Closed

          JRADEV-22455 Loading...

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-34019 User 'XXXX' exists but has no unique key mapping - JIRA-33557

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-9697 Upgrading GreenHopper results in a NullPointerException on GhUpgradeTask032.upgradeClassicContextAssignees

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JRASERVER-30983 EAP Feedback - JIRA 6.0

          • Closed
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-59131 JIRA Login Fails With the Message - User xxxx has no unique key mapping

          • Medium - Medium priority issues
          • Closed
          is cloned from

          JRADEV-22190 Loading...

          mentioned in

          Page Loading...

          Wiki Page Loading...

          Activity

            People

              Unassigned Unassigned
              rpillai RenjithA
              Votes:
              3 Vote for this issue
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              Dates

                Created:
                Updated:
                Resolved: