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  1. Jira Data Center
  2. JRASERVER-31484

CSV Importer failing on Internet Explorer 8

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Details

    • Bug
    • Resolution: Won't Fix
    • Low
    • None
    • None
    • Jira Importers Plugin

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Copied from https://ecosystem.atlassian.net/browse/JIM-784 - see original issue for more information

      As per the subject.

      Steps to reproduce:

      • Using Internet Explorer 8, go to the CSV importer;
      • Select a valid CSV file to import;

      Current behavior:

      • The file doesn't seems to be loaded. You need to select the file many times to the importer load the CSV file. Sometimes it works, many times not (attachment "error-csv1.png").

      Expected behavior:

      • The file must be loaded.

      Proceeding, when the file loads, you need to choose a project to import the CSV file. It fails again when choosing a project, and you need to select the target project many times. Finally, when you were able to select a target project, the "JIRA Field" is being cut on the 9th character:

      (attachment "error-csv2.png")

      And even after match the CSV fields against the JIRA fields and start the import, JIRA throws some errors like the fields were not correctly mapped:

      java.lang.RuntimeException: java.io.EOFException: No content to map to Object due to end of input
      	at com.atlassian.jira.plugins.importer.web.csv.CsvFieldMappingsPage.doValidation(CsvFieldMappingsPage.java:87)
      	at webwork.action.ActionSupport.validate(ActionSupport.java:391)
      	at webwork.action.ActionSupport.execute(ActionSupport.java:162)
      	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)
      	at com.atlassian.jira.plugins.importer.web.ImporterProcessSupport.execute(ImporterProcessSupport.java:144)
      	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
      	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
      	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
      	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
      	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:205)
      	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:143)
      	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:151)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
      	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
      	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:104)
      	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:88)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
      	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
      	at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)
      	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
      	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
      	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)
      	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
      	at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
      	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
      	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
      	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
      	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
      	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
      	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
      	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
      	at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
      	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      	at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
      	at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
      	at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
      	at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
      	at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
      	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
      	at java.lang.Thread.run(Thread.java:662)
      Caused by: java.io.EOFException: No content to map to Object due to end of input
      	at org.codehaus.jackson.map.ObjectMapper._initForReading(ObjectMapper.java:2433)
      	at org.codehaus.jackson.map.ObjectMapper._readMapAndClose(ObjectMapper.java:2385)
      	at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1598)
      	at com.atlassian.jira.plugins.importer.web.csv.CsvFieldMappingsPage.doValidation(CsvFieldMappingsPage.java:85)
      

      The same doesn't happens when importing with Chrome and Firefox. For both browsers it works just perfect, so I believe that it may be related to some Java script issue with IE8, but I'm not sure about it. Unfortunately I don't have a VM with IE9 for testing it too, so I'm not sure if the problem is also occurring on IE9.

      Thanks in advance,
      Lucas Timm

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              Unassigned Unassigned
              edalgliesh Eric Dalgliesh
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                Created:
                Updated:
                Resolved: