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  1. Jira Data Center
  2. JRASERVER-28474

Custom field (Multi User Picker) throws errors when trying to import via CSV import.

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    • 4.04
    • Severity 3 - Minor
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      Atlassian Update – 06 December 2017

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

      Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.
      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.
      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 06 December 2017 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

    Description

      Steps to reproduce:

      1. Using a new/clean JIRA 4.4.1 instance
      2. Upgrade Importers plugin
      3. Create a custom field called "CC", type Multi User Picker
      4. Select any screen
      5. Create a new project
      6. Try to import a CSV file with CC column with a user value

      The import process fail with the following error:

      ...
2012-06-04 17:31:04,657 ERROR - An error occurred while attempting to import value 'maria' into the Custom Field 'CC'.
java.lang.ClassCastException: java.lang.String cannot be cast to java.util.Collection
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importExternalCustomFields(DefaultJiraDataImporter.java:977)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:763)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:672)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:298)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:25)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:14)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:359)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61)
	at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
	at java.lang.Thread.run(Thread.java:662)
...

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              Unassigned Unassigned
              pvieira Paulo Vieira
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                Updated:
                Resolved: