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Details

Type: Bug
Resolution: Timed out
Priority: Low
Fix Version/s: None
Affects Version/s: 4.4
Component/s: Installation
Labels:

Introduced in Version:
4.04
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 04 December 2017

Hi everyone,

We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.

Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

Thank you,
Ignat Alexeyenko
Jira Bugmaster

Show
Atlassian Update – 04 December 2017 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

Description

I installed JIRA on Linux using the installer and defined an admin user. Then I logged in and before I created any projects I clicked on the admin's user name to see their profile.
I got an unexpected error in the webpage, and a more helpful one below from the actual logfile:

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. 
Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getFragmentHtml' in class com.atlassian.jira.user.profile.PreferencesUserProfileFragment threw 
exception class java.lang.StringIndexOutOfBoundsException : String index out of range: -1 
  at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) 
  at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) 
  at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:220) 
  at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) 
  at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:70) 
  at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) 
  at org.apache.velocity.Template.merge(Template.java:256) 
  at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422) 
  at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77) 
  at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61) 
  at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:56) 
  at com.atlassian.jira.plugin.JiraResourcedModuleDescriptor.getHtml(JiraResourcedModuleDescriptor.java:109) 
  at com.atlassian.jira.user.profile.SummaryUserProfilePanel.getHtml(SummaryUserProfilePanel.java:95) 
  at com.atlassian.jira.web.action.user.ViewProfile.getHtmlForSelectedTab(ViewProfile.java:229) 
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
  at java.lang.reflect.Method.invoke(Unknown Source) 
  at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) 
  at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) 
  at webwork.util.ValueStack.findValue(ValueStack.java:414) 
  at webwork.util.ValueStack.findValue(ValueStack.java:213) 
  at webwork.view.taglib.WebWorkBodyTagSupport.findValue(WebWorkBodyTagSupport.java:62) 
  at webwork.view.taglib.BasicPropertyTag.doStartTag(BasicPropertyTag.java:54) 
  at org.apache.jsp.secure.views.user.profile.viewprofile_002dcontent_jsp._jspx_meth_ww_005fproperty_005f0(viewprofile_002dcontent_jsp.java:90) 
  at org.apache.jsp.secure.views.user.profile.viewprofile_002dcontent_jsp._jspService(viewprofile_002dcontent_jsp.java:63) 
  at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:386) 
  at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313) 
  at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646) 
  at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:551) 
  at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:488) 
  at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968) 
  at org.apache.jsp.secure.views.user.profile.viewprofile_jsp._jspService(viewprofile_jsp.java:140) 
  at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:386) 
  at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313) 
  at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646) 
  at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:551) 
  at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:488) 
  at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968) 
  at org.apache.jsp.secure.views.user.viewprofile_jsp._jspService(viewprofile_jsp.java:93) 
  at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:386) 
  at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313) 
  at org.apache.jasper.servlet.JspServlet.service(JspServlet .java:260) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) 
  at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:75) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150) 
  at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646) 
  at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436) 
  at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374) 
  at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302) 
  at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.dispatchView(JiraWebworkActionDispatcher.java:286) 
  at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:188) 
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) 
  at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103) 
  at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129) 
  at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77) 
  at com.atlassian.jira.web.filters.PathExclusionFilter.doFilter(PathExclusionFilter.java:118) 
  at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150) 
  at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) 
  at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) 
  at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81) 
  at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66) 
  at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25) 
  at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74) 
  at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) 
  at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33) 
  at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41) 
  at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) 
  at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49) 
  at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346) 
  at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463) 
  at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) 
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) 
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) 
  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) 
  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) 
  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) 
  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) 
  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) 
  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554) 
  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) 
  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) 
  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) 
  at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) 
  at java.lang.Thread.run(Unknown Source)

and the log file had the following key information

 ERROR admin 1397x39x1 5atjcf 172.16.21.23 /secure/ViewProfile.jspa [velocity] Method getFragmentHtml threw exception for reference $preferencesFrag in template templates/plugins/userprofile/summary-panel.vm at  [28,13]

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Assignee:: Unassigned

Reporter:: MattS

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 09/Sep/2011 11:24 PM

Updated:: 28/Mar/2019 12:03 AM

Resolved:: 04/Dec/2017 1:51 PM