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  1. Jira Data Center
  2. JRASERVER-2455

java.lang.NullPointerException when logging in

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Details

    • Bug
    • Resolution: Duplicate
    • High
    • None
    • None
    • None

    Description

      I recently reconfigured some portlets on my dashboard - now I can't get into JIRA. This ONLY affects my user account - other users are unaffected.

      After typing in username and password, I get: (effectively cannot access ANYTHING in JIRA)

      System Error

      A system error has occurred. This may or may not be a problem.

      If this problem happens again - please notify your JIRA administrator of this problem.

      If you are an administrator, please try submitting this problem via the Support Request Page.

      If you experience problems getting to this support page, please send an email to jira-support@atlassian.com with the following information:

      1. a description of your problem
      2. cut & paste the error and system information found below
      3. attach the application server log file

      Cause:
      java.lang.NullPointerException

      Stack Trace: [hide]

      java.lang.NullPointerException
      at org.apache.jasper.runtime.JspRuntimeLibrary.getContextRelativePath(JspRuntimeLibrary.java:774)
      at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:819)
      at org.apache.jsp.dashboard_jsp._jspService(dashboard_jsp.java:131)
      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:210)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
      at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
      at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
      at webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:213)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:129)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:61)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:39)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.atlassian.core.security.SecurityFilter.doFilter(SecurityFilter.java:170)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.atlassian.core.security.LoginFilter.doFilter(LoginFilter.java:190)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java:92)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java:53)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
      at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
      at java.lang.Thread.run(Thread.java:536)

      System Information:
      System Date: Wednesday, 08 Oct 2003
      System Time: 13:36:15
      Java Version: 1.4.1_02
      Java Vendor: Sun Microsystems Inc.
      JVM Version: 1.0
      JVM Vendor: Sun Microsystems Inc.
      JVM Implementation Version: 1.4.1_02-b06
      Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition
      Java VM: Java HotSpot(TM) Server VM
      User Name: root
      User Timezone: America/New_York
      Operating System: Linux 2.4.18-24.8.0smp
      OS Architecture: i386
      Application Server Container: Apache Tomcat/4.1.27
      Total Memory: 126 MB
      Free Memory: 63 MB
      Used Memory: 63 MB
      Uptime: 3 hours, 35 minutes, 17 seconds
      Edition: Professional
      Version: 2.4.1
      Build Number: 55

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              Unassigned Unassigned
              1c5189b39fb1 Rob McConnell
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                Created:
                Updated:
                Resolved: