JIRA Upgrade Fails with "NullPointerException"

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    • Type: Bug
    • Resolution: Obsolete
    • Priority: Low
    • None
    • Affects Version/s: 4.3
    • Component/s: None
    • 4.03

      The following error messages are reported in the JIRA log file:

      java.lang.NullPointerException
at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.migrateGroups(UpgradeTask_Build602.java:535)
at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.doUpgrade(UpgradeTask_Build602.java:93)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSucess(UpgradeManagerImpl.java:578)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:482)
...

      Cause

      There is a user group missing "name" field in JIRA, which breaks group migration to JIRA 4.3+ version.

      Resolution

      1. Back up JIRA data
      2. Shutdown JIRA instance
      3. Run the below script in JIRA database

            update groupbase set groupname='DATA-FIX' where groupname is null

      4. Reboot JIRA instance
      5. If upgrade is successful, find 'DATA-FIX' group in JIRA, delete or rename it.

            Assignee:
            Andrew S (Inactive)
            Reporter:
            Bogdan Dziedzic [Atlassian]
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            Watchers:
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              Created:
              Updated:
              Resolved: