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  1. Jira Data Center
  2. JRASERVER-19466

Find issue crash when sorting by work ratio

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Details

    • Bug
    • Resolution: Timed out
    • Medium
    • None
    • 3.13.1
    • Indexing

    • environement is found in the attachement

    Description

      we checked in the database and we cant find the field that would have the negative value as suggested in http://jira.atlassian.com/browse/JRA-13257.There is no value in the TIMEORIGINALESTIMATE, TIMEESTIMATE TIMESPENT. Here is the error message we are getting

      System Error

      A system error has occurred.

      Please try submitting this problem via the Support Request Page

      Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

      1. a description of your problem
      2. cut & paste the error and system information found below
      3. attach the application server log file ( /mnt/jira/opt/tomcat-20/logs/atlassian-jira.log )

      Cause:
      java.lang.NumberFormatException: For input string: "00-53"

      Stack Trace: [hide]

      java.lang.NumberFormatException: For input string: "00-53"
      at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
      at java.lang.Long.parseLong(Long.java:412)
      at java.lang.Long.<init>(Long.java:671)
      at com.atlassian.jira.issue.statistics.LongFieldStatisticsMapper.getValueFromLuceneField(LongFieldStatisticsMapper.java:34)
      at com.atlassian.jira.issue.search.parameters.lucene.sort.MappedSortComparator.getComparable(MappedSortComparator.java:111)
      at com.atlassian.jira.issue.search.parameters.lucene.sort.JiraLuceneFieldCache.getCustom(JiraLuceneFieldCache.java:75)
      at com.atlassian.jira.issue.search.parameters.lucene.sort.MappedSortComparator.getLuceneValues(MappedSortComparator.java:92)
      at com.atlassian.jira.issue.search.parameters.lucene.sort.MappedSortComparator.getComparatorUsingTerms(MappedSortComparator.java:38)
      at com.atlassian.jira.issue.search.parameters.lucene.sort.MappedSortComparator.newComparator(MappedSortComparator.java:32)
      at org.apache.lucene.search.FieldSortedHitQueue$1.createValue(FieldSortedHitQueue.java:185)
      at org.apache.lucene.search.FieldCacheImpl$Cache.get(FieldCacheImpl.java:72)
      at org.apache.lucene.search.FieldSortedHitQueue.getCachedComparator(FieldSortedHitQueue.java:155)
      at org.apache.lucene.search.FieldSortedHitQueue.<init>(FieldSortedHitQueue.java:56)
      at org.apache.lucene.search.TopFieldDocCollector.<init>(TopFieldDocCollector.java:41)
      at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:122)
      at org.apache.lucene.search.Hits.getMoreDocs(Hits.java:74)
      at org.apache.lucene.search.Hits.<init>(Hits.java:61)
      at org.apache.lucene.search.Searcher.search(Searcher.java:64)
      at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.runSearch(LuceneSearchProvider.java:181)
      at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:79)
      at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:245)
      at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:239)
      at com.atlassian.jira.web.action.issue.IssueNavigator.getSearchResults(IssueNavigator.java:369)
      at org.apache.jsp.includes.navigator.table_jsp._jspService(table_jsp.java:171)
      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:337)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:630)
      at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:535)
      at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:472)
      at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
      at org.apache.jsp.secure.views.navigator.navigator_jsp._jspx_meth_webwork_005fif_005f4(navigator_jsp.java:409)
      at org.apache.jsp.secure.views.navigator.navigator_jsp._jspService(navigator_jsp.java:139)
      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:337)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:630)
      at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
      at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
      at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:248)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:125)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:79)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
      at java.lang.Thread.run(Thread.java:595)

      Referer URL: Unknown

      Build Information:
      Uptime : N/A
      Edition : Enterprise
      Version : 3.13.1
      Build Number : 333
      Atlassian Partner : null
      Installation Type : EAR/WAR
      Server ID : A96C-M1EN-50S4-KY74

      Server Information:
      Application Server: Apache Tomcat/6.0.16
      Servlet Version: 2.5

      File Paths:
      Location of entityengine.xml: file:/mnt/jira/opt/tomcat-20/webapps/jira/WEB-INF/classes/entityengine.xml
      Location of atlassian-jira.log: /mnt/jira/opt/tomcat-20/logs/atlassian-jira.log

      Memory Information:
      Total Memory: 767 MB
      Free Memory: 187 MB
      Used Memory: 580 MB
      Total PermGen Memory: 304 MB
      Free PermGen Memory: 186 MB
      Used PermGen Memory: 117 MB

      System Information:
      System Date : Tuesday, 20 Oct 2009
      System Time : 02:27:24
      Current Working Directory : /mnt/jira/opt/tomcat-20/logs
      Java Version : 1.5.0_13
      Java Vendor : Sun Microsystems Inc.
      JVM Version : 1.0
      JVM Vendor : Sun Microsystems Inc.
      JVM Implementation Version : 1.5.0_13-b05
      Java Runtime : Java(TM) 2 Runtime Environment, Standard Edition
      Java VM : Java HotSpot(TM) 64-Bit Server VM
      User Name : jira
      User Timezone : Asia/Shanghai
      User Locale : English (United States)
      System Encoding : UTF-8
      Operating System : Linux 2.6.18-128.1.14.el5
      OS Architecture : amd64
      Application Server Container :
      Database type : mysql
      Database JNDI address : java:comp/env/jdbc/JiraDS
      Database URL : Hidden
      Database version : 5.0.58-log
      Database driver : MySQL-AB JDBC Driver mysql-connector-java-3.1.14 ( $Date: 2006-10-18 17:40:15 +0200 (Wed, 18 Oct 2006) $, $Revision: 5888 $ )
      External user management : OFF
      Crowd integration : OFF
      JVM Input Arguments : -Dcatalina.home=/opt/tomcat-20 -Dcatalina.base=/opt/tomcat-20 -Djava.endorsed.dirs=/opt/tomcat-20/endorsed -Djava.io.tmpdir=/var/tmp -Duser.timezone=Asia/Shanghai -Dfile.encoding=UTF-8 -Xms384m -Xmx768m -XX:+UseTLAB -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:ParallelGCThreads=3 -XX:+PrintGCDetails -Xloggc:/opt/tomcat-20/logs/gc.log -Dmail.debug=false -Djira.jelly.on=true -XX:+HeapDumpOnOutOfMemoryError -XX:MaxPermSize=256m -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/tomcat-20/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true abort

      Language Info:
      Installed languages: Chinese (China)
      Chinese (Taiwan)
      Czech (Czech Republic)
      Danish (Denmark)
      Dutch (Belgium)
      English (UK)
      French (France)
      German (Germany)
      German (Switzerland)
      Hungarian (Hungary)
      Italian (Italy)
      Japanese (Japan)
      Norwegian (Norway)
      Polish (Poland)
      Portuguese (Brazil)
      Russian (Russia)
      Slovak (Slovakia)
      Spanish (Spain)
      Turkish (Turkey)
      Default language: English (United States) - System Default

      Request Information:

      Request Attributes

      • javax.servlet.forward.request_uri : /jira/secure/IssueNavigator.jspa
      • javax.servlet.forward.context_path : /jira
      • javax.servlet.forward.servlet_path : /secure/IssueNavigator.jspa
      • javax.servlet.forward.path_info : /500page.jsp
      • javax.servlet.error.message :
      • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
      • com.atlassian.gzipfilter.GzipFilter_already_filtered : true
      • javax.servlet.error.servlet_name : action
      • webwork.valuestack.head : com.atlassian.jira.web.action.issue.IssueNavigator@43c35506
      • searcherName : Workaround Available ?
      • atlassian.core.seraph.original.url : /secure/IssueNavigator.jspa
      • issueNavigator : com.atlassian.jira.web.action.issue.IssueNavigator@43c35506
      • fieldVisibility : com.atlassian.jira.web.bean.FieldVisibilityBean@4d031fab
      • webwork.request_uri : /jira/secure/IssueNavigator.jspa
      • lastTitleKey : navigator.filter.subheading.customfields
      • javax.servlet.error.exception : org.apache.jasper.JasperException: java.lang.NumberFormatException: For input string: "00-53"
      • os_securityfilter_already_filtered : true
      • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
      • javax.servlet.error.request_uri : /jira/secure/IssueNavigator.jspa
      • jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@8143b0d
      • javax.servlet.error.status_code : 500
      • webwork.view_uri : /secure/views/navigator/navigator.jsp
      • com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
      • _sitemesh_filterapplied : true
      • jira.webwork.cleanup : false
      • loginfilter.already.filtered : true
      • webwork.result : Value stack =========== ===========

      Request Logging
      0 log statements generated by this request:

      Listeners

      • GH Component Synchornizer (com.pyxis.greenhopper.jira.listeners.ComponentSyncher)
      • GH Version Synchornizer (com.pyxis.greenhopper.jira.listeners.FixVersionSyncher)
      • GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
      • Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
      • Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
      • Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

      Services

      • Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
      • Delay: 1 minutes
      • SSO Email (com.atlassian.jira.service.services.pop.PopService)
      • Delay: 1 minutes
      • handler: Create Or Comment Handler
      • popserver: sso-jira@ubisoft.com
      • handler.params: project=SSO, issuetype=9
      • usessl: No SSL
      • Update users from AD (com.atlassian.jira.jelly.service.JellyService)
      • Delay: 360 minutes
      • output-file: /mnt/jira/www/jira.mdc.ubisoft.org/jelly-output/jira20-jelly-out.xml
      • input-file: /opt/ldap-import/new-users-upn.xml

      Plugins

      • Admin Menu Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Agile Reports Plugin 1.0 - Plugin by HeadRunner
      • Enabled
      • Browse Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Custom Field Types & Searchers 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • FishEye Plugin 2.2.1 - Plugin by Atlassian Software Systems
      • Enabled
      • GreenHopper 3.7.2-jira313 - Plugin by Atlassian
      • Enabled
      • Issue Operations Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Views Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Calendar Plugin 1.9 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Charting Plugin 1.4.3 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Footer 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Labels Plugin 2.2.1 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA TimeSheet Report and Portlet 1.8 - Plugin by Andriy Zhdanov
      • Enabled
      • JIRA Toolkit Plugin 0.7.28 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Links Hierarchy Reports 0.7.6 - Plugin by Pyxis technologies inc.
      • Enabled
      • Move CRM JIRA Plugins 0.1 - Plugin by Move CRM
      • Enabled
      • Portlets Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Preset Filters Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Role Actors Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • RPC JIRA Plugin 3.13.1 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Renderer Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Reports Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Show Saved Filter With Columns 1.11 - Plugin by Jes A
      • Enabled
      • Top Navigation Bar 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Transition Subtasks Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • User Format 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Navigation Bar Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Profile Links 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • View Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Web Resources Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Webwork Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Workflow Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • dynaTrace IFrame portlet 1.0 - Plugin by dynaTrace
      • Enabled

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            12096eed3ab2 Ubisoft
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            Dates

              Created:
              Updated:
              Resolved: