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  1. Jira Data Center
  2. JRASERVER-16603

Exchange with Turkish locale IMAP service

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    Description

      Jira fails to create or comment on issues when using a Exchange Server 2007 with turkish locale. The logs will present an exception like:

      JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Create Issue/Comment Service - ...[...]: Exception: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
javax.mail.MessagingException: A4 BAD Command Argument Error. 11;
nested exception is:
com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:624)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:175)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

      The communication with exchange looks like: 

      *  OK Microsoft Exchange Server 2007 IMAP4 service ready
...
  A4 FETCH 1 (BODY.PEEK[HEADER.FIELDS (Message-ID)])
  A4 BAD Command Argument Error. 11
  A5 NOOP
  A5 OK NOOP completed.
  A6 CLOSE
  A6 OK CLOSE completed.
  A7 LOGOUT
* BYE Microsoft Exchange Server 2007 IMAP4 server signing off.
  A7 OK LOGOUT completed.

      This seems to be due to the problems converting the 'i' character in Turkish from upper case to lower case (explanation). For instance, the following sequence fails:

      -> 5 FETCH 1:* (BODY.PEEK[HEADER.FIELDS (Message-Id)])
<- 5 BAD Command Argument Error. 11

      But with a non capital 'i' is succeeds:

      -> 6 FETCH 1:* (BODY.PEEK[HEADER.FiELDS (Message-id)])
<- * ...
<- 6 OK FETCH completed.

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          Support Request - Issue that is likely specific to the installation JRASERVER-16512 Create Issue/Comment Service BAD Command Argument Error. 11 - Exchange 2007

          • Highest - Our top priority issues
          • Closed
          is related to

          Support Request - Issue that is likely specific to the installation JRASERVER-16512 Create Issue/Comment Service BAD Command Argument Error. 11 - Exchange 2007

          • Highest - Our top priority issues
          • Closed
          mentioned in

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              Unassigned Unassigned
              dalonso Diego Alonso [Atlassian]
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                Updated:
                Resolved: