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  1. Jira Data Center
  2. JRASERVER-16512

Create Issue/Comment Service BAD Command Argument Error. 11 - Exchange 2007

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    • Support Request
    • Resolution: Handled by Support
    • Highest
    • None
    • 3.13.2
    • Email notifications
    • Enterprise Edition, Version: 3.13.2-#335
      Exchange 2007 Update Rollup 5
      Microsoft Windows Server 2003 Enterprise Edition Service Pack 2
      JDK 1.6.0_11

    Description

      We're trying to create/comment issues from e-mail. We set up an Exchange 2007 account and mailbox, defined the IMAP mail server, defined create issue/comment service for one of our projects. However, when we send an e-mail to the mailbox, we got the following error:

      com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11

      Our Jira version: Enterprise Edition, Version: 3.13.2-#335
      Our Exchange Server version: Exchange 2007 Update Rollup 5

      Here are the JIRA log and the captured wireshark messages:

      Jira log:

      2009-02-24 16:24:31,628 JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Create Issue/Comment Service - debitcards[10010]: Exception: A4 BAD Command Argument Error. 11;
      nested exception is:
      com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
      javax.mail.MessagingException: A4 BAD Command Argument Error. 11;
      nested exception is:
      com.sun.mail.iap.BadCommandException: A4 BAD Command Argument Error. 11
      at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:624)
      at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:175)
      at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
      at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
      at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
      at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

      Wireshark messages:

      • OK Microsoft Exchange Server 2007 IMAP4 service ready
        A0 CAPABILITY
      • CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE LITERAL+
        A0 OK CAPABILITY completed.
        A1 AUTHENTICATE PLAIN
        A1 OK AUTHENTICATE completed.
        A2 LIST "" INBOX
      • LIST (\Marked \HasNoChildren) "/" INBOX
        A2 OK LIST completed.
        A3 SELECT INBOX
      • 1 EXISTS
      • 0 RECENT
      • FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
      • OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
      • OK [UIDVALIDITY 895] UIDVALIDITY value
      • OK [UIDNEXT 8] The next unique identifier value
        A3 OK [READ-WRITE] SELECT completed.
        A4 FETCH 1 (BODY.PEEK[HEADER.FIELDS (Message-ID)])
        A4 BAD Command Argument Error. 11
        A5 NOOP
        A5 OK NOOP completed.
        A6 CLOSE
        A6 OK CLOSE completed.
        A7 LOGOUT
      • BYE Microsoft Exchange Server 2007 IMAP4 server signing off.
        A7 OK LOGOUT completed.

      Is it a bug? Or is there a way to overcome this error?

      Thanks in advance.

      Serkan.

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              dalonso Diego Alonso [Atlassian]
              d483a0c8c800 Serkan Soykan
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                Updated:
                Resolved: