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  1. Jira Data Center
  2. JRASERVER-15806

Selecting User Reporter that does not exist during bulk move results in 500 page.

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    • 3.13
    • Severity 3 - Minor
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      Atlassian Update – 16 November 2017

      Hi everyone,

      The issue has not collected enough votes, watches, comments or support cases during it's lifetime. In this sense overal interest in the reported problem is low.
      Jira team is focusing on bigger and more impactful issues at the moment and we are not likely to look at the current bug soon. Therefore I'm resolving the issue as Timed Out.

      Atlassian will continue to watch issue for the further updates, so please don't hesitate to share your feedback in the issue comments.

      Cheers,
      Ignat Alexeyenko
      Jira bugmaster.

      Show
      Atlassian Update – 16 November 2017 Hi everyone, The issue has not collected enough votes, watches, comments or support cases during it's lifetime. In this sense overal interest in the reported problem is low. Jira team is focusing on bigger and more impactful issues at the moment and we are not likely to look at the current bug soon. Therefore I'm resolving the issue as Timed Out . Atlassian will continue to watch issue for the further updates, so please don't hesitate to share your feedback in the issue comments. Cheers, Ignat Alexeyenko Jira bugmaster.

    Description

      During a bulk move it may be necessary to select a new reporter when moving issues between projects. If you enter in a user that does not exist, JIRA returns the following ugly stack trace. The workaround is to simply go back and enter in a valid user. Entering a valid user is easy when the user has the ability to use the user picker.

      com.atlassian.jira.exception.DataAccessException: Cannot retrieve user with username 'aaaaa'.
	at com.atlassian.jira.issue.fields.ReporterSystemField.getValueFromParams(ReporterSystemField.java:261)
	at com.atlassian.jira.issue.fields.ReporterSystemField.updateIssue(ReporterSystemField.java:158)
	at com.atlassian.jira.bulkedit.operation.BulkMoveOperation.validateFieldLayoutItems(BulkMoveOperation.java:454)
	at com.atlassian.jira.bulkedit.operation.BulkMoveOperation.validatePopulateFields(BulkMoveOperation.java:406)
	at com.atlassian.jira.bulkedit.operation.BulkMigrateOperation.validatePopulateFields(BulkMigrateOperation.java:101)
	at com.atlassian.jira.web.action.issue.bulkedit.BulkMigrate.doSetFields(BulkMigrate.java:181)
	at sun.reflect.GeneratedMethodAccessor505.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61)
	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52)
	at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417)
	at webwork.action.ActionSupport.execute(ActionSupport.java:146)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
	at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:178)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
	at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
	at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:125)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:79)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
	at java.lang.Thread.run(Thread.java:637)
Caused by: com.opensymphony.user.EntityNotFoundException: No user aaaaa found
	at com.opensymphony.user.UserManager.getEntity(UserManager.java:302)
	at com.opensymphony.user.UserManager.getUser(UserManager.java:193)
	at com.atlassian.core.user.UserUtils.getUser(UserUtils.java:37)
	at com.atlassian.jira.issue.fields.ReporterSystemField.getValueFromParams(ReporterSystemField.java:251)
	... 72 more

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          relates to

          Suggestion - JRASERVER-21070 Improve error handiling when encountering a user that no longer exists

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                Created:
                Updated:
                Resolved: