Details
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Suggestion
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Resolution: Won't Do
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None
Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Commonly our IT department will create a mailbox on the wrong server causing the following exception to the log:
[quote]
2008-06-11 11:24:25,244 JiraQuartzScheduler_Worker-0 ERROR [service.services.mail.MailFetcherService] Messaging Exception in service 'com.atlassian.jira.service.services.imap.ImapService' when getting mail: A2 NO There is no replica for that mailbox on this server.;
nested exception is:
com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for that mailbox on this server.
javax.mail.MessagingException: A2 NO There is no replica for that mailbox on this server.;
nested exception is:
com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for that mailbox on this server.
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2125)
at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:406)
at com.sun.mail.imap.IMAPFolder.checkExists(IMAPFolder.java:280)
at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:779)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:160)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
[quote]
Two things should be changed to better help identify problems like these:
a.) The account with the problem should be printed to the log so an admin can actually figure out problem accounts.
b.) The admin interface should turn accounts red (and preferably show error message) for problem accounts.
a is much easier and much higher priority than b.
Attachments
Issue Links
- relates to
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JRACLOUD-15088 Notify which mail accounts have errors
- Closed