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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Affects Version/s: 3.12.2
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Component/s: None
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Environment:
Customer: JIRA 3.12.2 Enterprise in Weblogic 9.2 MP0 (ie. no service pack) on Windows 2003
Me: JIRA 3.12.2 Enterprise in Weblogic 9.2 MP0 on Windows XP
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3.12
Trying to create a support request (Administration > Support Request) from within a JIRA instance running in Weblogic 9.2 on Windows fails with a 500 error and the following stack trace:
org.apache.velocity.exception.VelocityException: Could not find template 'templates\email\text/jirasupportrequest.vm'
ensure it is in the classpath.
at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:85)
at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:60)
at com.atlassian.jira.web.action.admin.JiraSupportRequest.doExecute(JiraSupportRequest.java:207)
at webwork.action.ActionSupport.execute(ActionSupport.java:153)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:211)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:225)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:127)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
Note that there are both forward and backward slashes in the path to the template: 'templates\email\text/jirasupportrequest.vm'.
The error occurs both when JIRA is deployed as a WAR file and when it is deployed as an expanded WAR directory.
The error does not occur when for JIRA running in Weblogic 9.2 MP0 on Linux. Creating a support instance works fine in that environment.
I have not tested on other versions of Weblogic, nor on service packs of Weblogic 9.2. Let me know if you need me to.
