[#JRA-14786] Should detect and suggest solution when startup fails due to spaces in path

JIRA

Should detect and suggest solution when startup fails due to spaces in path

Created: 10/Apr/08 08:42 PM Updated: 15/Apr/08 10:10 PM

Component/s:

Installation

Affects Version/s:

3.12.2

Fix Version/s:

3.13

Time Tracking:

Not Specified

Participants:	Anton Mazkovoi [Atlassian], Matt Hodges and Timothy Chin [Atlassian]
Since last comment:	13 weeks, 3 days ago
Labels:	installation

Description

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JIRA fails when the Install path contains a space.

JIRA should output a human readable error which explains the cause of the failure and suggest a solution in this case to confirm that the install path does not include a space.

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Anton Mazkovoi [Atlassian] - 10/Apr/08 11:55 PM

Dude,

Are you sure that a space in the path causes a problem? Are you sure it is not a lengh of the path, rather than a space?

I think there is more to it. It's not, if there is a space in the path there is a problem. If you could nail down exactly what causes the problem, that would be great.

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Matt Hodges - 11/Apr/08 12:02 AM

Hi mate,

Well I initially had the path as:

/Applications/Atlassian JIRA/bin/startup.sh

The Start script completed successfully but JIRA would not load.

I changed the path to:

/Applications/Atlassian-JIRA/bin/startup.sh

and it worked.
Cheers,
Matt Hodges
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Anton Mazkovoi [Atlassian] - 11/Apr/08 12:10 AM

Ah. It's on Mac. I assumed that if you are putting spaces into paths you are on Windows

Cool. Thanks.

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Timothy Chin [Atlassian] - 14/Apr/08 03:42 AM

Hi,

I've check and found out that this is true. JIRA cannot start up if there is a space in the path.

Regards,
Timothy

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Anton Mazkovoi [Atlassian] - 15/Apr/08 02:12 AM

Timothy,

Thanks for the investigation.

Could you add more information on what error you get? Where does the error appear?

Cheers,
Anton

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Timothy Chin [Atlassian] - 15/Apr/08 03:08 AM

Hi Anton,

I installed in tchin:~/Desktop/t chin/atlassian-jira-enterprise-3.12.2-standalone. Notice the space between my name.

Because it is a new installation, i did not have a atlassian-jira.log but this was the error captured in catalina.out:

Exception in thread "main" java.lang.NoClassDefFoundError: chin/atlassian-jira-enterprise-3/12/2-standalone/conf/logging/properties

JIRA will fail to startup and there is no other evident message.

Regards,
Timothy

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Anton Mazkovoi [Atlassian] - 15/Apr/08 10:10 PM

Thanks for the update!