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Key: JRA-14584
Type: Improvement Improvement
Status: Resolved Resolved
Resolution: Fixed
Priority: Critical Critical
Assignee: Andrew Lui [Atlassian]
Reporter: Bogdan Dziedzic [Atlassian]
Votes: 0
Watchers: 0
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JIRA

No option to DEBUG, when configuring LDAP from GUI in JIRA EE

Created: 04/Mar/08 08:35 PM   Updated: 06/Apr/08 08:28 PM
Component/s: Documentation
Affects Version/s: None
Fix Version/s: 3.12.2

Time Tracking:
Original Estimate: Not Specified
Remaining Estimate: 0 minutes
Time Spent - 1 hour, 30 minutes
Time Spent: 1 hour, 30 minutes
Time Spent - 1 hour, 30 minutes

File Attachments: None
Image Attachments:

1. logging.png
(105 kB)

Participants: Andrew Lui [Atlassian], Anton Mazkovoi [Atlassian], Bogdan Dziedzic [Atlassian] and Dushan Hanuska [Atlassian]
Since last comment: 25 weeks, 1 day ago
Resolution Date: 01/Apr/08 11:31 PM
Labels: support


 Description  « Hide
We should have documented how to debug connection, if the LDAP GUI is used.

If one configure the LDAP integration with GUI and experience some connectivity/configuration problems, he/she can't increase debugging level for LDAP.

The troubleshooting steps at http://www.atlassian.com/software/jira/docs/latest/ldap.html outline how to swith on debugging for LDAP connection when osuser.xml is configured for LDAP.

Although, won't do anything in the log file, if you test the connection from GUI.

log4j.category.com.opensymphony.user.provider.ldap = DEBUG, console
log4j.additivity.com.opensymphony.user.provider.ldap = false


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Anton Mazkovoi [Atlassian] added a comment - 04/Mar/08 10:30 PM
Bogdan,

Do you mean that the categories you have mentioend above are missing from the log4j.proeprties file and therefore one needs to edit the file manually to add them, and cannot change the log level to debug through the admin section?

Cheers,
Anton


Anton Mazkovoi [Atlassian] added a comment - 04/Mar/08 10:32 PM
Michael,

Once this is done, could you let Andrew know that the docs need to be updated?

Cheers,
Anton


Anton Mazkovoi [Atlassian] added a comment - 04/Mar/08 10:33 PM
When adding the categories to log4j.proeprties, the log level should be WARN by default. Uses can then use the admin section to chnage this to DEBUG as needed.

Bogdan Dziedzic [Atlassian] added a comment - 04/Mar/08 11:12 PM
This category is not there, although the man page instruct to place it there, if debugging needs to be ON. The logging GUI has only option for com.opensymphony.

However, my point was a bit different. Despite that these lines are placed in the log4j, they don't produce the debugging log, if one uses GUI to test/connect to an LDAP repository. The log file sill recodes only INFO for LDAP.

We have had a look into this with Brad and according to him the GUI doesn't relay on opensymphony code, therefore there is not debugging logs.

Cheers,
Bogdan