[#JRA-14573] Document that ccassignee flag of CreateOrCommentHandler does not work for issue updates

JIRA

Document that ccassignee flag of CreateOrCommentHandler does not work for issue updates

Created: 02/Mar/08 11:45 PM Updated: 06/Mar/08 12:56 AM

Component/s:

Documentation

Affects Version/s:

3.11

Fix Version/s:

None

Time Tracking:

Not Specified

Environment:

all

Issue Links:

Reference

This issue is related to:

~~JRA-5123~~ Create Issue handler incorrectly assigns to cc:

~~JRA-5556~~ Allow 'Cc the assignee' feature in CreateIssueHandler to be turned off

~~JRA-6474~~ email generates issue assigned to invalid user

Participants:	Andrew Lui [Atlassian], Dushan Hanuska [Atlassian] and Neeraj Jhanji [Atlassian]
Since last comment:	25 weeks, 2 days ago
Labels:

Description

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Hello,

http://www.atlassian.com/software/jira/docs/latest/services.html#messagehandlers

There is a ccassignee flag that you can set so that the email address on cc: of the message sent to JIRA becomes the issue's assignee. This works correctly when creating a new issue (CreateIssueHandler) but does not work when commenting on an existing issue (CreateOrCommentHandler). In case you send a message to JIRA with the subject containing an existing issue's ID, the comment gets posted but the assigneee does not change.

Is it possible to fix this?

regards,

Neeraj

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Dushan Hanuska [Atlassian] added a comment - 04/Mar/08 01:21 AM

Hi Neeraj,

The ccassignee field is supposed to send an e-mail to first assignable user in that project only when the issue is created, hence what you described is an intended behavior, not a bug.

Cheers,
Dushan

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Neeraj Jhanji [Atlassian] added a comment - 04/Mar/08 01:27 AM

Hello Dushan,

Thanks for the information. In that case, I'd say that the current documentation is misleading in that it does not say that ccassignee field only works when an issue is first created, but not when commented on.

Alternatively, if it is possible to allow assigning of issues based on the ccassignee field even in case of existing issues, that'd be quite a useful enhancement.

regards,

Neeraj