[#JRA-13709] Investigate the commonly occuring 'service.services.mail.MailFetcherService' messages in the log files on support.atlassian.com

JIRA

Investigate the commonly occuring 'service.services.mail.MailFetcherService' messages in the log files on support.atlassian.com

Created: 08/Oct/07 07:27 PM Updated: 02/Oct/08 08:52 PM

Component/s:

None

Affects Version/s:

3.11

Fix Version/s:

None

Time Tracking:

Not Specified

Issue Links:

Cloners

This issue is derived from:

JRA-13708 Investigate the commonly occuring 'issue.search.util.LuceneQueryCreator' messages in the log files on jira.atlassian.com

Participants:	Anton Mazkovoi [Atlassian], Brad Baker [Atlassian], Jed Wesley-Smith [Atlassian], Jesse Alvarez and Michael Tokar [Atlassian]
Since last comment:	1 week, 2 days ago
Resolution Date:	02/Oct/08 08:52 PM
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Description

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Currently, the most commonly occuring message in the log files on support.atlassian.com is something like this:

2007-08-29 13:55:31,257 JiraQuartzScheduler_Worker-3 ERROR [service.services.mail.MailFetcherService] Throwable: javax.mail.internet.ParseException
javax.mail.internet.ParseException
        at javax.mail.internet.ContentDisposition.<init>(ContentDisposition.java:63)
        at javax.mail.internet.MimeBodyPart.getDisposition(MimeBodyPart.java:900)
        at javax.mail.internet.MimeBodyPart.getDisposition(MimeBodyPart.java:276)
        at com.atlassian.mail.MailUtils.getFirstInlinePartWithMimeType(MailUtils.java:422)
        at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:380)
        at com.atlassian.mail.MailUtils.getBodyFromMultipart(MailUtils.java:406)
        at com.atlassian.mail.MailUtils.getBody(MailUtils.java:117)
        at com.atlassian.jira.service.util.handler.NonQuotedCommentHandler.getEmailBody(NonQuotedCommentHandler.java:41)
        at com.atlassian.jira.service.util.handler.AbstractCommentHandler.handleMessage(AbstractCommentHandler.java:73)
        at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:105)
        at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:190)

Need to investigate why this occurs so often (> once every minute) to determine if there is some underlying bug in the code.

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Jed Wesley-Smith [Atlassian] added a comment - 06/Dec/07 08:00 PM

The fix for this issue has not been able to make it into JIRA v3.12. We are hoping to incorporate it into v3.12.1. As of writing however, there are 163 items scheduled as Fix For v3.12.1. We will not be able to include all of them.

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Jesse Alvarez added a comment - 01/May/08 12:19 PM

what is the root cause of this issue? What is the fix that will be included in 3.12.1?

thanks

-J

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Anton Mazkovoi [Atlassian] added a comment - 01/May/08 10:29 PM

Jesse,

Are you seeing these error in your logs? If so, the most likely cause is that there is a badly formatted message in the mail box. Please connect to the mail box using a mail client and remove the bad e-mail.

The problem is caused by ~~JRA-13591~~ which is fixed in JIRA 3.12.3, which has been released yesterday.

However, for ~~JRA-13591~~ to work Forwarding needs to be configured. For more information on forwarding please see:
http://www.atlassian.com/software/jira/docs/latest/issue_creation_email.html

Especially the section on "Forward Email".

Cheers,
Anton

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Brad Baker [Atlassian] added a comment - 02/Oct/08 08:52 PM

Invesigation has been done.