Details
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Support Request
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Resolution: Handled by Support
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Medium
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None
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3.12
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None
Description
We recently replaced our mail server with Microsoft Exchange 2007. I've enabled both IMAP and POP3, but JIRA fails to fetch email using either.
JIRA version: Enterprise Edition, Version: 3.11-DEV-130807-#283
Extract from the log:
2007-09-14 12:01:21,539 JiraQuartzScheduler_Worker-2 ERROR [service.services.mail.MailFetcherService] Error connecting to host 'if-admin' as user 'support' via protocol 'imap': javax.mail.MessagingException: No login methods supported!;
nested exception is:
com.sun.mail.iap.ProtocolException: No login methods supported!
javax.mail.MessagingException: No login methods supported!;
nested exception is:
com.sun.mail.iap.ProtocolException: No login methods supported!
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:439)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:149)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
2007-09-14 12:01:21,539 JiraQuartzScheduler_Worker-2 ERROR [service.services.mail.MailFetcherService] Error connecting to host 'if-admin' as user 'HQ\bestilling' via protocol 'imap': javax.mail.MessagingException: No login methods supported!;
nested exception is:
com.sun.mail.iap.ProtocolException: No login methods supported!
javax.mail.MessagingException: No login methods supported!;
nested exception is:
com.sun.mail.iap.ProtocolException: No login methods supported!
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:439)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:149)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
2007-09-14 12:01:21,555 JiraQuartzScheduler_Worker-2 ERROR [service.services.mail.MailFetcherService] Error connecting to host 'if-admin' as user 'jira' via protocol 'pop3': javax.mail.AuthenticationFailedException: Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:149)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)