A support customer is bringing emails into JIRA using the POP service. An email that contains "inline" XML (i.e. XML as the body of the message, not as an attachment) and with MIME type text/xml, results in an empty JIRA issue being created. That is, the XML is not in the issue, neither as the description nor as an attachment. The XML data is lost.

Furthermore, there is information produced in the log.

The support case is JSP-12868.

The customer's email is sent by Microsoft Biztalk. I managed to reproduce the problem, sending the email using Mutt (and super-Jeff). I have attached the mail Jeff and I used to reproduce the problem.

If the email instead has the XML as an attachment (not inline), and the attachment is of type text/xml, then the XML is included in the created issue (as an attachment).

If the XML is in the body of the message, but the message type is text/plain, the XML is included in the created issue (in the description).

That is, the problem only exists for inline XML with mail type text/xml.

Kind regards,
Ian