Get com.atlassian.jira.exception.IssueNotFoundException when trying to add comment to an issue after session has timed out

This error seems to be very similar to JRA-11539, which indicated a fix was delivered in 3.7.

Here's how to recreate this problem:

1) Browse an issue.
2) Allow session to timeout.
3) Click on 'Comment on this issue'.
4) JIRA will force you to enter credentials to log back in.
5) You'll get stack trace. I've had two users encounter this problem this week and I was able to recreate it.

com.atlassian.jira.exception.IssueNotFoundException: Issue with id 'null' or key 'null' could not be found in the system
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssue(AbstractIssueSelectAction.java:90)
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssueObject(AbstractIssueSelectAction.java:348)
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getSummaryIssue(AbstractIssueSelectAction.java:368)
at org.apache.jsp.decorators.issuesummary_jsp._jspService(issuesummary_jsp.java:186)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499)
at com.opensymphony.module.sitemesh.filter.PageFilter.writeDecorator(PageFilter.java:173)
at com.opensymphony.module.sitemesh.filter.PageFilter.applyDecorator(PageFilter.java:158)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:62)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:41)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:49)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

Referer URL: https://jira.workday.com/secure/Dashboard.jspa?os_destination=%2Fsecure%2FAddComment.jspa

Build Information:
Uptime: N/A
Edition: Enterprise
Version: 3.8
Build Number: 209
Atlassian Partner: null
Installation Type: JIRA Standalone
Server ID: AHZN-VP12-TKBA-7WX4

Server Information:
Application Server: Apache Tomcat/5.5.20
Servlet Version: 2.4

File Paths:
Location of entityengine.xml: file:/var/jira/atlassian-jira-enterprise-3.8-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: /var/jira/atlassian-jira-enterprise-3.8-standalone/bin/atlassian-jira.log

Memory Information:
Total Memory: 2943 MB
Free Memory: 1375 MB
Used Memory: 1568 MB

System Information:
System Date: Thursday, 19 Apr 2007
System Time: 14:06:44
Current Working Directory: /var/jira/atlassian-jira-enterprise-3.8-standalone/bin
Java Version: 1.5.0_11
Java Vendor: Sun Microsystems Inc.
JVM Version: 1.0
JVM Vendor: Sun Microsystems Inc.
JVM Implementation Version: 1.5.0_11-b03
Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition
Java VM: Java HotSpot(TM) Server VM
User Name: wd-jira
User Timezone: GMT-07
User Locale: English (United States)
System Encoding: UTF-8
Operating System: Linux 2.6.9-42.0.10.ELsmp
OS Architecture: i386
Application Server Container:
Database type: mysql
Database JNDI address: java:comp/env/jdbc/JiraDS
Database URL: Hidden
Database version: 5.0.27-standard-log
Database driver: MySQL-AB JDBC Driver mysql-connector-java-3.0.17-ga ( $Date: 2005/04/06 14:12:56 $, $Revision: 1.27.2.47 $ )
External user management: OFF

Request Information:

• Request URL: https://jira.workday.com/500page.jsp
• Scheme: https
• Server: jira.workday.com
• Port: 443
• URI: /500page.jsp
• Context Path:
• - Servlet Path: /500page.jsp
• - Path Info: null
• - Query String:

Request Attributes

• javax.servlet.forward.request_uri : /secure/AddComment.jspa
• javax.servlet.forward.context_path :
• javax.servlet.forward.servlet_path : /secure/AddComment.jspa
• javax.servlet.forward.path_info : /500page.jsp
• javax.servlet.error.message :
• javax.servlet.error.exception : org.apache.jasper.JasperException: Issue with id 'null' or key 'null' could not be found in the system
• action : com.atlassian.jira.web.action.issue.AddComment@1d2fbcd
• os_securityfilter_already_filtered : true
• _sitemesh_using_stream : false
• com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
• com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
• javax.servlet.error.request_uri : /secure/AddComment.jspa
• jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@917dcd
• javax.servlet.error.status_code : 500
• com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
• webwork.view_uri : /secure/views/issue/addcomment.jsp
• jira.webwork.cleanup : false
• _sitemesh_filterapplied : true
• javax.servlet.error.servlet_name : action
• com.atlassian.jira.web.filters.gzip.GzipFilter_already_filtered : true
• modifierKey : Alt+Shift
• webwork.valuestack.head : com.atlassian.jira.web.action.issue.AddComment@1d2fbcd
• loginfilter.already.filtered : true
• atlassian.core.seraph.original.url : /secure/AddComment.jspa
• webwork.result : Value stack =========== ===========
• webwork.request_uri : /secure/AddComment.jspa
• _sitemesh_page : com.opensymphony.module.sitemesh.parser.FastPage@1da3390

Request Logging
0 log statements generated by this request:

Listeners

• Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
• Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
• Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

• Backup Service (com.atlassian.jira.service.services.export.ExportService)
• Delay: 60 minutes
• USEZIP: Zip
• DIR_NAME: /backup/jira
• Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
• Delay: 1 minutes
• Subversion Revision Indexing Service (com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService)
• Delay: 5 minutes

Plugins

• Admin Menu Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Browse Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Charting & Reporting 1.3.4 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Custom Field Types & Searchers 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Operations Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Views Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Portlets Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Preset Filters Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Role Actors Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• RPC JIRA Plugin 3.8 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Renderer Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Reports Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Subversion Plugin 0.9.9 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Top Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• User Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• View Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Web Resources Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Webwork Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Workday Jira Plugin 1.0 - Plugin by Workday
• Enabled
• Workflow Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled