The Administration > Services option is intended to allow users to turn emails into JIRA updates, but the terminology used in the UI does not match the user model of how emails should be processed. The current design makes it too easy for users to confuse the forward email for JIRA output with the incoming POP mailbox. The UI should be revised so that users are able to determine what the incoming email is for each service when viewing that service, rather than having to identify the 'pop server' as a mailbox with an email server. The term 'pop server' should also not be used to describe a pop account.

– Old UI –
MAIL SERVERS
Create Or Update
Host: mail.example.com
Username: create

SERVICES
popserver: Create Or Update
forwardEmail: errors@example.com
– Old UI –

The improved UI will query the pop account it is associated with to retrieve both the incoming email address and the description. The names are also less ambiguous.

– Alternative UI –
SERVICES
Mailbox Description: Create Or Update
Incoming Mailbox: input@example.com
Outgoing Mailbox: errors@example.com
– Alternative UI –