[#JRA-12109] Service installation of JIRA standalone does not work on Windows Vista

JIRA

Service installation of JIRA standalone does not work on Windows Vista

Created: 07/Feb/07 09:05 PM Updated: 11/Sep/08 05:49 PM

Component/s:

Installation

Affects Version/s:

None

Fix Version/s:

3.13.x

Time Tracking:

Not Specified

Environment:

Windows Vista Business Edition

Issue Links:

Reference

This issue is related to:

JRA-15262 Windows installer doesn't allow to install JIRA service as windows service on Windows 2008

Participants:	Andreas Knecht [Atlassian], Bogdan Dziedzic [Atlassian] and Jed Wesley-Smith [Atlassian]
Since last comment:	11 weeks, 6 days ago
Labels:

Description

« Hide

The service.bat file included in Tomcat which we currently bundle with JIRA standalone fails to install JIRA as a service properly in Windows Vista. Vista has changed the implementation of services and the current services.bat does not do an adequate job at installing Tomcat as a service.

The service gets added to the list of services, but it can't be started, stopped or removed. (due to service privileges missing)

All

Comments

Work Log

Change History

Sort Order:

[ Permlink | « Hide ]

Andreas Knecht [Atlassian] added a comment - 07/Feb/07 09:15 PM

Tomcat bug raised here: http://issues.apache.org/bugzilla/show_bug.cgi?id=41564

[ Permlink | « Hide ]

Jed Wesley-Smith [Atlassian] added a comment - 06/Dec/07 08:00 PM

The fix for this issue has not been able to make it into JIRA v3.12. We are hoping to incorporate it into v3.12.1. As of writing however, there are 163 items scheduled as Fix For v3.12.1. We will not be able to include all of them.

[ Permlink | « Hide ]

Bogdan Dziedzic [Atlassian] added a comment - 21/Jul/08 12:16 AM

FYI. Apache Tomcat 6.0.16 can be installed as a service on Vista.

Tomcat 6 and the JIRA WAR package could be used as a possible workaround the problem with Tomcat 5.5

[ Permlink | « Hide ]

Bogdan Dziedzic [Atlassian] added a comment - 21/Jul/08 06:28 PM

Vista with User Account Control (UAC) running causes a problem. Vista normally runs everybody ( including administrators ) in a non-administrative mode.
This provides additional security and makes it more difficult for intruders to run programs requiring administrative privileges.

Currently, there are two possible workaround that allow to install the windows service successfully:

The first option - Temporary disable UAC
1. Install JIRA.
2. Temporary disable UAC (restart of OS required). It is done from

run "msconfig" > tools > disable UAC or
Start > Control Panel > User Accounts > Turn User Account Control on or off
3. Install the JIRA windows service by running:
<JIRA home path>\bin\service install
4. Enable UAC - as per 2.

The second option - Execute service.bat as admin

Create a shortcut to service.bat e.g. on Desktop
In the shortcut Properties in the Target filed add install
for e.g. "C:\Program Files\JIRA\bin\service.bat" install
Click right button of mouse and select Run as administrator

Since the installer doesn't give an option to install the service, I couldn't test if executing the installer with "Run as administrator" would sucessfuly install the service.
However, I've done this test for the Tomcat 5.5 installer and it failed to install the service.