[#JRA-11906] Screenshot paste in Firefox on mac os x fails

JIRA

Screenshot paste in Firefox on mac os x fails

Created: 10/Jan/07 12:21 AM Updated: 23/Jan/07 04:50 PM

Component/s:

None

Affects Version/s:

3.7

Fix Version/s:

3.7.3

Time Tracking:

Not Specified

Environment:

OS/X 10.4.8, Firefox 1.5/2.0.0.1/ or Camino, JIRA 3.7

Participants:	Michelle de Guzman, Sam Chang [Atlassian] and Tim Pettersen [Atlassian]
Since last comment:	1 year, 50 weeks, 1 day ago
Resolution Date:	23/Jan/07 04:50 PM
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Description

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Pasting in a screenshot using firefox 2.0.0.1 on an intel mac running os/x fails with no specific errors outputted to the Java Console.

The screenshot / comment is simply not added. This does however work in Safari.

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Tim Pettersen [Atlassian] added a comment - 11/Jan/07 11:27 PM

This seems to be an intermitent problem, possibly related to the way in which the screenshot is 'copied' prior to pasting into the applet. We're continuing to investigate.

Tim

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Sam Chang [Atlassian] added a comment - 23/Jan/07 04:50 PM

After diving into the problem more, the cause of the problem was not related to copying or pasting in the contents from the clipboard to the applet. The replicated problem showed that the applet successfully pasted in the screenshot but once the 'Attach' button was clicked, the screenshot applet closes and redirects you to the Manage Attachments page of the issue with no attached screenshot.

The cause for the screenshot not being attached is because the applet was unable to set the users session cookie to authenticate the user. Hence the user received the error message 'You are not loggedin and do not have the permission...' but as the popup applet was closed on submit this was never shown and simply redirected the user to the main window which implied that everything worked fine.

The cookie was not set properly from the applet because of a known issue with firefox/camino on Mac OS X.

The third party issue has been resolved by JEP 0.9.6 release. Downloading and installing the latest JEP 0.9.6 fixed the problem for firefox.

Apple's Safari has no issue with setting the cookie because Safari does not use JEP. Hence any non-Safari browser on Mac OS X may come across this problem. From testing I found that firefox 1.5, 2.0 and Camino all had this problem. Firefox 2.0 after JEP 0.9.6 patch worked.

Sam