https://extranet.atlassian.com/jira/secure/CreateIssue!default.jspa

I can't see right at the moment whether I have a cookie or not because Firefox isn't letting me open any dialogs. I suspect most likely that I do, however.

System Error

A system error has occurred.

If this problem persists - please notify your JIRA administrator of this problem.

If you are an administrator, please try submitting this problem via the Support Request Page

Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

1. a description of your problem
2. cut & paste the error and system information found below
3. attach the application server log file ( /opt/j2ee/domains/atlassian.com/extranet/jira/apache-tomcat-5.5.23/atlassian-jira.log )

Cause:
java.lang.NullPointerException

Stack Trace: [hide]

java.lang.NullPointerException
at com.atlassian.seraph.cookie.DefaultCookieHandler.setCookie(DefaultCookieHandler.java:51)
at com.atlassian.seraph.cookie.DefaultCookieHandler.invalidateCookie(DefaultCookieHandler.java:18)
at com.atlassian.seraph.util.CookieUtils.invalidateCookie(CookieUtils.java:57)
at com.atlassian.crowd.integration.seraph.CrowdAuthenticator.autoLoginToCrowd(CrowdAuthenticator.java:253)
at com.atlassian.crowd.integration.seraph.CrowdAuthenticator.isAuthenticated(CrowdAuthenticator.java:156)
at com.atlassian.crowd.integration.seraph.CrowdAuthenticator.getUser(CrowdAuthenticator.java:274)
at com.atlassian.seraph.auth.AbstractAuthenticator.getUser(AbstractAuthenticator.java:44)
at com.atlassian.seraph.filter.LoginFilter$SecurityHttpRequestWrapper.getUserPrincipal(LoginFilter.java:243)
at webwork.action.ServletActionContext.setContext(ServletActionContext.java:116)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:203)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:161)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:89)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:619)

Referer URL: Unknown

Build Information:
Uptime: N/A
Edition: Enterprise
Version: 3.12-DEV-171007
Build Number: 297
Atlassian Partner: null
Installation Type: EAR/WAR
Server ID: A795-B2RE-232G-ORHE

Server Information:
Application Server: Apache Tomcat/5.5.23
Servlet Version: 2.4

File Paths:
Location of entityengine.xml: file:/opt/j2ee/domains/atlassian.com/extranet/jira/webapps/atlassian-jira/deployment/atlassian-jira-enterprise-3.12-DEV-171007/exploded_war/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: /opt/j2ee/domains/atlassian.com/extranet/jira/apache-tomcat-5.5.23/atlassian-jira.log

Memory Information:
Total Memory: 121 MB
Free Memory: 25 MB
Used Memory: 96 MB

System Information:
System Date: Wednesday, 28 Nov 2007
System Time: 04:36:29
Current Working Directory: /opt/j2ee/domains/atlassian.com/extranet/jira/apache-tomcat-5.5.23
Java Version: 1.6.0_02
Java Vendor: Sun Microsystems Inc.
JVM Version: 1.0
JVM Vendor: Sun Microsystems Inc.
JVM Implementation Version: 1.6.0_02-b05
Java Runtime: Java(TM) SE Runtime Environment
Java VM: Java HotSpot(TM) Server VM
User Name: j2ee
User Timezone: America/Chicago
User Locale: English (United States)
System Encoding: ANSI_X3.4-1968
Operating System: Linux 2.6.9-67.ELsmp
OS Architecture: i386
Application Server Container:
Database type: postgres72
Database JNDI address: java:comp/env/jdbc/JiraDS
Database URL: Hidden
Database version: 8.2.5
Database driver: PostgreSQL Native Driver PostgreSQL 8.1 JDBC3 with SSL (build 408)
External user management: OFF

Language Info:
Installed languages: Chinese (China)
Chinese (Taiwan)
Czech (Czech Republic)
Danish (Denmark)
English (UK)
French (France)
German (Germany)
German (Switzerland)
Hungarian (Hungary)
Italian (Italy)
Norwegian (Norway)
Polish (Poland)
Portuguese (Brazil)
Russian (Russia)
Slovak (Slovakia)
Spanish (Spain)
Turkish (Turkey)
Default language: English (United States) - System Default

Request Information:

• Request URL: https://extranet.atlassian.com/jira/500page.jsp
• Scheme: https
• Server: extranet.atlassian.com
• Port: 443
• URI: /jira/500page.jsp
• Context Path: /jira
• - Servlet Path: /500page.jsp
• - Path Info: null
• - Query String:

Request Attributes

• javax.servlet.forward.request_uri : /jira/secure/CreateIssue!default.jspa
• javax.servlet.forward.context_path : /jira
• javax.servlet.forward.servlet_path : /secure/CreateIssue!default.jspa
• javax.servlet.forward.path_info : /500page.jsp
• os_securityfilter_already_filtered : true
• atlassian.core.seraph.original.url : /secure/CreateIssue!default.jspa
• javax.servlet.error.servlet_name : action
• com.atlassian.gzipfilter.GzipFilter_already_filtered : true
• loginfilter.already.filtered : true
• com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
• jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@17430d3
• javax.servlet.error.message :
• webwork.result : Value stack =========== ===========
• com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
• javax.servlet.error.request_uri : /jira/secure/CreateIssue!default.jspa
• jira.webwork.cleanup : false
• javax.servlet.error.status_code : 500
• com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
• _sitemesh_filterapplied : true
• javax.servlet.error.exception : java.lang.NullPointerException

Request Logging
0 log statements generated by this request:

Listeners

• Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
• Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
• Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

• Backup Service (com.atlassian.jira.service.services.export.ExportService)
• Delay: 720 minutes
• FAQ Updates Mailbox (com.atlassian.jira.service.services.pop.PopService)
• Delay: 1 minutes
• Generic Comment-from-email service (com.atlassian.jira.service.services.pop.PopService)
• Delay: 1 minutes
• Jobs AutoIssue Mailbox (com.atlassian.jira.service.services.pop.PopService)
• Delay: 1 minutes
• Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
• Delay: 1 minutes
• Sales Phone Support Mail Check (com.atlassian.jira.service.services.imap.ImapService)
• Delay: 1 minutes
• Sysadmin Autoissue Inbox (com.atlassian.jira.service.services.pop.PopService)
• Delay: 1 minutes

Plugins

• Admin Menu Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Browse Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Calendar 1.6 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Charting & Reporting 1.3.10 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Custom Field Types & Searchers 1.0 - Plugin by Atlassian Software Systems
• Enabled
• FishEye Plugin 1.1.2 - Plugin by Atlassian Software Systems
• Enabled
• GreenHopper 1.4-jira310 - Plugin by Pyxis-Technologies inc.
• Enabled
• Issue Operations Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Issue Views Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• JIRA Toolkit Plugin 0.7.24 - Plugin by Atlassian Software Systems
• Enabled
• Labels Plugin 2.1 - Plugin by Atlassian Software Systems Pty Ltd
• Disabled
• Portlets Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Preset Filters Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Panels Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Project Role Actors Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• RPC JIRA Plugin 3.11 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Renderer Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Reports Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Top Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• User Navigation Bar Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• View Project Operations Sections 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Web Resources Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
• Enabled
• Webwork Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled
• Workflow Plugin 1.0 - Plugin by Atlassian Software Systems
• Enabled