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  1. Confluence Cloud
  2. CONFCLOUD-53708

Some instances unable to access Pages in Confluence

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Details

    Description

      Summary

      Unable to Access Pages In Confluence.

      Only affects some instances.

      Environment

      • Confluence 1000.85.0

      Steps to Reproduce

      1. Attempt to Access Pages in Confluence

      Expected Results

      Page loads without error

      Actual Results

      Stack Trace is generated and displays the following message on screen:

      Cause
      java.lang.RuntimeException: Error rendering template for decorator root
          at com.atlassian.confluence.setup.velocity.ApplyDecoratorDirective.render(ApplyDecoratorDirective.java:163)
      caused by: java.lang.RuntimeException: Error rendering template for decorator page
          at com.atlassian.confluence.setup.velocity.ApplyDecoratorDirective.render(ApplyDecoratorDirective.java:163)
      caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getDisplayableItems' in class com.atlassian.confluence.plugin.descriptor.web.ConfluenceWebInterfaceManager threw exception net.sf.hibernate.LazyInitializationException: Failed to lazily initialize a collection at /decorators/includes/page-metadata.vm[line 7, column 53]
          at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337)
      caused by: net.sf.hibernate.LazyInitializationException: Failed to lazily initialize a collection
          at net.sf.hibernate.collection.PersistentCollection.initialize(PersistentCollection.java:201)
      caused by: net.sf.hibernate.HibernateException: collection was evicted
          at net.sf.hibernate.impl.SessionImpl.initializeCollection(SessionImpl.java:3332)

      Notes

      Does not appear to be a Macro or Page Content issue as some pages with a similar layout and content in the same instance load without issues

      Partial Workaround

      If a User has Edit Permissions and the Page's Page ID is known, the Page can be accessed using the Edit Mode URL:
      https://HOST.atlassian.net/wiki/pages/editpage.action?pageId=########

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              syoung@atlassian.com Edwin Young (Inactive)
              scranford Shawn C
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              Dates

                Created:
                Updated:
                Resolved: