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  1. Confluence Data Center
  2. CONFSERVER-39706

Confluence going down frequently

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Details

    • Bug
    • Resolution: Support Request
    • Medium
    • None
    • None
    • None
    • None

    Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Hi Team,

      Confluence is going down frequently and in logs we could see the below error.

      2015-10-27 16:51:05,239 http-bio-8443-exec-78 WARN Pu8u7b8 1011x45835x6 ztu3pe 10.101.1.124 /rest/analytics/1.0/publish/bulk [analytics.client.browser.PublisherResource] BrowserEvent property values should not be Collections or Maps. name=kickass.inlineEdit, properties=

      {issueId=249026, savedFieldIds=[customfield_10010], duration=1069, context_pageSession=bp7fxxii7iwzmgboywv8v, context_pageTime=1982995}

      Exception in thread "Thread-476" java.lang.NullPointerException
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.getCommentManager(DefaultConnectorJIRAUtil.java:1708)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.mapCommentToRemoteBeanForSystem(DefaultConnectorJIRAUtil.java:1152)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComment(DefaultConnectorJIRAUtil.java:1044)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1018)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1034)
      at net.customware.plugins.connector.jira.listener.ConnectorIssueEventListener$2.run(ConnectorIssueEventListener.java:216)
      at java.lang.Thread.run(Thread.java:745)
      Exception in thread "Thread-477" java.lang.NullPointerException
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.getCommentManager(DefaultConnectorJIRAUtil.java:1708)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.mapCommentToRemoteBeanForSystem(DefaultConnectorJIRAUtil.java:1152)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComment(DefaultConnectorJIRAUtil.java:1044)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1018)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1034)
      at net.customware.plugins.connector.jira.listener.ConnectorIssueEventListener$2.run(ConnectorIssueEventListener.java:216)
      at java.lang.Thread.run(Thread.java:745)
      2015-10-27 16:51:54,802 StreamsCompletionService::thread-272 WARN aagustin 1011x46761x6 13pgbdv 10.101.1.124 /plugins/servlet/streams [apache.commons.httpclient.SimpleHttpConnectionManager] SimpleHttpConnectionManager being used incorrectly. Be sure that HttpMethod.releaseConnection() is always called and that only one thread and/or method is using this connection manager at a time.
      2015-10-27 16:52:15,830 http-bio-8443-exec-17 WARN aagustin 1012x47009x9 13pgbdv 10.101.1.124 /plugins/servlet/streams [atlassian.streams.internal.StreamsCompletionService] Registering failure for stream provider JIRA due to cancellation (timeout)
      2015-10-27 16:52:15,830 http-bio-8443-exec-17 WARN aagustin 1012x47009x9 13pgbdv 10.101.1.124 /plugins/servlet/streams [atlassian.streams.internal.StreamsCompletionService] Registering failure for stream provider JIRA due to error timeout
      2015-10-27 16:52:35,915 http-bio-8443-exec-44 WARN xMa1t7i8 1012x47448x6 kzlscm 10.101.1.124 /secure/AttachFile!default.jspa [webwork.view.taglib.IteratorTag] Value is null! Returning an empty set.
      Exception in thread "Thread-491" java.lang.NullPointerException
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.getCommentManager(DefaultConnectorJIRAUtil.java:1708)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.mapCommentToRemoteBeanForSystem(DefaultConnectorJIRAUtil.java:1152)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComment(DefaultConnectorJIRAUtil.java:1044)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1018)
      at net.customware.plugins.connector.jira.util.DefaultConnectorJIRAUtil.pushComments(DefaultConnectorJIRAUtil.java:1034)
      at net.customware.plugins.connector.jira.listener.ConnectorIssueEventListener$2.run(ConnectorIssueEventListener.java:216)
      at java.lang.Thread.run(Thread.java:745)
      2015-10-27 16:53:04,164 http-bio-8443-exec-40 ERROR Kr0l6j1 1013x47643x5 gfujw7 10.101.1.124 /secure/QuickEditIssue.jspa [connector.jira.listener.ConnectorIssueEventListener] class net.customware.plugins.connector.jira.listener.ConnectorIssueEventListener
      java.lang.NullPointerException

      Attachments

        1. catalina.out.txt
          104 kB
        2. Confluence_support_2015-10-27-17-23-48.zip
          7.83 MB
        3. confluence logs.txt
          173 kB

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              Unassigned Unassigned
              24e128846720 Joel Bird
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                Created:
                Updated:
                Resolved: