Details
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Bug
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Resolution: Fixed
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Low
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None
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3.4, 3.5
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None
Description
Steps to reproduce:
- Install the Atlassian Support Tools via Confluence Admin > Plugins > Install tab (the 2.6.1 version will be the one installed since it's the latest).
- In the left corner side of the screen, click in the Atlassian Support Tools link.
- You will get the following error in the screen:
com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'loadProperties' in class com.atlassian.support.tools.salext.ConfluenceApplicationInfo threw exception java.lang.NoClassDefFoundError: com/cenqua/fisheye/util/StringUtil at /templates/system-info.vm[line 5, column 7] at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:99) caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'loadProperties' in class com.atlassian.support.tools.salext.ConfluenceApplicationInfo threw exception java.lang.NoClassDefFoundError: com/cenqua/fisheye/util/StringUtil at /templates/system-info.vm[line 5, column 7] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:351) caused by: java.lang.NoClassDefFoundError: com/cenqua/fisheye/util/StringUtil at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.getJVMInputArguments(AbstractSupportApplicationInfo.java:173) caused by: java.lang.ClassNotFoundException: com.cenqua.fisheye.util.StringUtil at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772)
Workaround:
- Download the 2.3.4 version directly from https://plugins.atlassian.com.
- Upload the jar file manually via Confluence Admin > Plugins > Install tab > Upload Plugin link.
- Access the Atlassian Support Tools link in the left corner side of the screen and see that it works.
Attachments
Issue Links
- blocks
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CONFSERVER-22645 Upgrade to Support Tools Plugin 2.6
- Closed