Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-11810

Add links to Order-form and Why-renew-page that notify customers of their expired maintenance

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.9
    • None
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Right now screens that come up when customers try to get support or try to update their software when they are out of maintenance only say to contact Atlassian. We would like some kind of call to action so that the customer does not only have the option to contact Atlassian and can instead attempt to renew their software on their own.

      The most important link is the one that will go to the order form. If you would like to include a link to the why renew page that would be awesome too!

      http://www.atlassian.com/software/confluence/learn/whyrenew.jsp

      Anytime a customer comes across a screen that is notifying them that their maintenance is up is when they should have the option of using our online order form. It should clearly state that what they are trying to do will require that they update their maintenance and then have a simple link to the order form.

        1. Administration Console - Confluence.png
          Administration Console - Confluence.png
          54 kB
        2. Create User - Confluence.png
          Create User - Confluence.png
          85 kB
        3. Dashboard - eval expired.png
          Dashboard - eval expired.png
          105 kB
        4. eval_expired_admin_console - Confluence.png
          eval_expired_admin_console - Confluence.png
          32 kB
        5. eval_expired_footer - Confluence.png
          eval_expired_footer - Confluence.png
          47 kB
        6. License Details - Confluence.png
          License Details - Confluence.png
          91 kB
        7. License-expired-workflow.png
          License-expired-workflow.png
          73 kB
        8. updated_add_content_error.png
          updated_add_content_error.png
          35 kB
        9. updated_admin_console_warnings.png
          updated_admin_console_warnings.png
          78 kB
        10. updated_create_user_warning.png
          updated_create_user_warning.png
          46 kB
        11. updated_eval_expired_footer.png
          updated_eval_expired_footer.png
          25 kB
        12. updated_license_details_warnings.png
          updated_license_details_warnings.png
          96 kB

              dtaylor David Taylor (Inactive)
              jstrong JenniferA
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: