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  1. Confluence Data Center
  2. CONFSERVER-10461

Unable to use e-mail notifications. Problem with smtp server.

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Details

    • Bug
    • Resolution: Support Request
    • Highest
    • None
    • 2.6.0, 2.7.1
    • None
    • Windows 2003 Server, Enterprise Wiki. (Version: 2.6.0 Build:#913 Sep 27, 2007)

    Description

      I try to connect with telnet to our smtp:
      telnet mail.jscape.com
      and all is ok.

      When I try to send the test message I get the following:

      An error has occurred with sending the test email:
      com.atlassian.mail.MailException: javax.mail.MessagingException: Could not connect to SMTP host: mail.jscape.com, port: 25, response: -1
      at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:191)
      at com.atlassian.confluence.admin.actions.mail.SendTestEmailAction.execute(SendTestEmailAction.java:52)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.DefaultWorkflowInterceptor.intercept(DefaultWorkflowInterceptor.java:55)
      at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:39)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.atlassian.confluence.core.ConfluenceValidationInterceptor.intercept(ConfluenceValidationInterceptor.java:16)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:48)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:47)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:114)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:67)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:39)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:25)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:98)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
      at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
      at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115)
      at com.opensymphony.webwork.dispatcher.ServletDispatcher.serviceAction(ServletDispatcher.java:229)
      at com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
      at com.atlassian.confluence.util.profiling.ProfilingPageFilter.parsePage(ProfilingPageFilter.java:137)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:54)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:46)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:44)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:159)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:35)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:96)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:174)
      at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:29)
      at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:140)
      at com.atlassian.core.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:27)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.core.filters.gzip.GzipFilter.doFilter(GzipFilter.java:61)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
      at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
      at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
      at java.lang.Thread.run(Unknown Source)
      Caused by: javax.mail.MessagingException: Could not connect to SMTP host: mail.jscape.com, port: 25, response: -1
      at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1201)
      at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:311)
      at javax.mail.Service.connect(Service.java:255)
      at javax.mail.Service.connect(Service.java:134)
      at javax.mail.Service.connect(Service.java:86)
      at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:144)
      at javax.mail.Transport.send0(Transport.java:150)
      at javax.mail.Transport.send(Transport.java:80)
      at alt.javax.mail.TransportImpl.send(TransportImpl.java:18)
      at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:177)
      ... 96 more

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            1933f5fbc928 Van Glass
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              Created:
              Updated:
              Resolved: