[#CONF-10305] Multimedia *.swf files are not able to render in Internet Explorer browser

Confluence

Multimedia *.swf files are not able to render in Internet Explorer browser

Created: 21/Dec/07 02:13 AM Updated: 01/Oct/08 06:05 PM

Component/s:

Renderer

Affects Version/s:

2.7

Fix Version/s:

2.7.2, 2.8

Time Tracking:

Not Specified

Issue Links:

Reference

This issue is related to:

CONF-13099 SWF file content cannot be played together with its skin in Internet Explorer 6 and 7

~~CONF-10467~~ Multimedia WMV files embedded into a Confluence page fail to load

Participants:	Dave Loeng [Atlassian], David Leinbach, Don Willis [Atlassian], Garnet R. Chaney, Guy Fraser [Adaptavist.com], Ivan Benko [Atlassian], Jonathan Appel, Lily Lee, Mark and Tony Cheah Tong Nyee [Atlassian]
Since last comment:	41 weeks, 4 days ago
Resolution Date:	12/Feb/08 01:04 AM
Internal Value:	6
Labels:

Description

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Having the following markup in a wiki page:

!<the multimedia file name>!

Would embed the multimedia file onto the page expectedly in the FireFox browser. However, accessing the page via both Internet Explorer 6 and 7 does not render the image at all where the status bar keeps loading.

For example, try the following link in both FireFox browser and Internet Explorer browser:

http://confluence.atlassian.com/display/TEST/swf+file+not+displaying+in+IE+in+262+Cadence+Wiki

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Mark added a comment - 05/Feb/08 06:41 PM

This is not a minor bug for a company like Adobe. Being unable to properly display multimedia assets in our public facing wiki sites is creating some big problems for us. Can someone please advise on a timeline to fix?

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Jonathan Appel added a comment - 06/Feb/08 04:37 PM

This has also been noticed by others on the Confluence User mailing list:
http://forums.atlassian.com/thread.jspa?forumID=96&threadID=23076

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Guy Fraser [Adaptavist.com] added a comment - 06/Feb/08 07:07 PM

We're hitting this problem, as are several of our clients with highly customised wikis

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Dave Loeng [Atlassian] added a comment - 07/Feb/08 11:25 PM

We have raised the priority of this issue and am currently considering it for scheduling into our next point release.

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Garnet R. Chaney added a comment - 08/Feb/08 12:19 AM

Dave,

Thank you very much. This is a very critical fix for us at Adobe.

Can you provide a patch for us to test, and to use to move forward with our upgrade to 2.7.1, and to fix our external wiki that we already upgraded to 2.7.1?

Thanks,

Garnet

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Dave Loeng [Atlassian] added a comment - 10/Feb/08 05:38 PM

Garnet,

GIven that this is a regression that is causing issues for a fair number of our customers, we have scheduled this issue to be fixed in our next point release.

We cannot say at this stage whether the fix can be offered as a patch. We will update you on this once we've come up with a fix.

Please be assured that we are currently looking into this issue.

Cheers,
Dave

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Don Willis [Atlassian] added a comment - 12/Feb/08 12:43 AM - edited

This is a bug in our renderer library: RNDR-24. The new version of the renderer library should drop into Confluence 2.7.1 and fix the problem.

1. Stop Confluence
2. Replace its existing atlassian-renderer-3.17.jar with https://maven.atlassian.com/public/com/atlassian/renderer/atlassian-renderer/3.18/atlassian-renderer-3.18.jar.
3. Restart Confluence

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Don Willis [Atlassian] added a comment - 12/Feb/08 01:03 AM

Fixed in stable and trunk by upping to new version of renderer.

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Mark added a comment - 12/Feb/08 01:10 PM

Hi Don: we installed the new renderer into "/confluence-2.7.1-std/
confluence/WEB-INF/lib". The issue is still unresolved.

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Don Willis [Atlassian] added a comment - 12/Feb/08 06:54 PM

Hi Mark,

That's odd. I just double checked the fix and it definitely works for me. I have clarified my comment above to make sure the procedure for replacing the jar is clear.

Please check the html produced by Confluence to make sure the fix has gone in correctly. If the html contains <param name", then the fix has not been applied correctly. If the html contains <param name=" then the fix is applied correctly. (Note, the difference is the =). If the html does not have the broken param syntax and your swf files are still not loading then you must have a different problem, which may apply to a smaller subset of browsers. If so, please raise an issue at http://support.atlassian.com

Cheers,
Don

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Mark added a comment - 12/Feb/08 06:58 PM

Thanks for the response, Don – I'm including our technical folks here
... Lily/Garnet: please see below.

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Lily Lee added a comment - 13/Feb/08 02:50 PM

Don,

Could you please specify the path to the atlassian-renderer-3.*.jar
file? I stopped confluence, deployed the new library into
confluence-2.7.1-std/confluence/WEB-INF/lib and restarted confluence,
and the problem still persists. Perhaps I've deployed it into the wrong
directory. The mark up still says <param name">. I've even tried
clearing the work directory and flushing the cache.

Thanks,
Lily

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Don Willis [Atlassian] added a comment - 13/Feb/08 03:49 PM

Lily,

For a standalone install confluence-2.7.1-std/confluence/WEB-INF/lib is the correct location. Did you remove the existing confluence-2.7.1-std/confluence/WEB-INF/lib/atlassian-renderer-3.17.jar ?

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Lily Lee added a comment - 13/Feb/08 04:02 PM

Yes, I did remove the 3.17.jar file.

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Don Willis [Atlassian] added a comment - 13/Feb/08 04:52 PM

Lily,

Please check which version of atlassian-renderer is loaded in your classpath. You can see this by going to http://confluencebaseurl/admin/classpath.action

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Lily Lee added a comment - 13/Feb/08 05:16 PM

Don,

Oddly, one of the nodes in the cluster had both 3.17 and 3.18 in it's
classpath. I removed the 3.17 version from that node and restarted
confluence. The issue appears to be resolved now. Thanks a ton!

-Lily

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Mark added a comment - 13/Feb/08 05:58 PM

Gentlemen: this is a HUGE relief for us – thank you very much for
responding to this issue so quickly. We really appreciate it!

Cheers,
Mark Nichoson

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Ivan Benko [Atlassian] added a comment - 13/Feb/08 08:59 PM

Great to hear that the problem has been solved ! Thankyou Confluence Developers for addressing this issue promptly - wonderful work !!!
Ivan

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Lily Lee added a comment - 14/Feb/08 09:16 AM

One more question - has this new jar been tested with Solaris 10?

-lily

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David Leinbach added a comment - 14/Feb/08 10:02 AM

Would there be any issues with using this jar file with Confluence 2.6.2?

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Don Willis [Atlassian] added a comment - 14/Feb/08 05:22 PM

Lily, no it hasn't been tested against Solaris.
David, there could be issues using it with Confluence 2.6.2. If you can, I suggest upgrading to 2.7.1. Otherwise please contact support.atlassian.com and they will help you.