Details
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Bug
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Resolution: Fixed
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Highest
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None
Description
Seeing two possibly related errors in User Management:
- Application Access > For JIRA and/or Confluence instead of the available seats, the message An unknown error has occurred is displayed.
- https://example.atlassian.net/admin/billing/overview > Getting two errors on screen:
Could not retrieve pricing information.
Could not retrieve all customer information.
From Horde's log:
2014-09-18 14:45:32.264462500 Caused by: org.apache.http.client.HttpResponseException: {"error":"We are unable to process your request at this moment in time.","errorKey":"internal.server.error","errorDetail":"PSQLException: This connection has been closed.","uuid":"382fddb7-59bc-4e49-a540-aa53fd9b19a4"}
2014-09-18 14:45:32.264465500 at com.atlassian.crowd.plugin.adminbilling.utils.ExternalServiceProxy$1.handleResponse(ExternalServiceProxy.java:73)
2014-09-18 14:45:32.264466500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:218)
2014-09-18 14:45:32.264469500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:160)
2014-09-18 14:45:32.264469500 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:136)
2014-09-18 14:45:32.264470500 at com.atlassian.crowd.plugin.adminbilling.utils.HamsPricingServiceProxy.getCustomerDetails(HamsPricingServiceProxy.java:181)
2014-09-18 14:45:32.264470500 at com.atlassian.crowd.plugin.adminbilling.rest.controllers.GlobalAdminBillingController.getCustomerDetails(GlobalAdminBillingController.java:254)
2014-09-18 14:45:32.264472500 ... 55 more
2014-09-18 14:45:32.264472500 2014-09-18 14:45:32,264 TP-Processor7 ERROR [rest.exception.mapper.HamsExceptionMapper] Translating hams error to ... Status: 500 Message: Could not retrieve all customer information.