Details
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Bug
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Resolution: Cannot Reproduce
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Low
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None
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None
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None
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None
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Severity 3 - Minor
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Description
Summary
The Bitbucket Backup Client does not complete successfully and a backup is not generated.
Steps to Reproduce
- Not Available
Expected Results
The Bitbucket Backup Client successfully create a backup.
Actual Results
The backup is not created and the below exception is thrown in the Bitbucket Backup Client log file:
INFO (100%) Database backup was already manually cancelled on Bitbucket INFO (100%) Unlocking Bitbucket using token: 4c9bfa01ae0138689g6dfab973d9f909883bb61af ERROR (100%) A backup could not be created java.lang.reflect.UndeclaredThrowableException: null at com.atlassian.bitbucket.internal.backup.client.DefaultBackupClient.archiveHome(DefaultBackupClient.groovy:73) ~[bitbucket-backup-client.jar:3.2.0] at com.atlassian.bitbucket.internal.backup.client.FixedRateProgressPublisher.publishWhileExecuting(FixedRateProgressPublisher.groovy:34) ~[bitbucket-backup-client.jar:3.2.0] ... 10 more frames available in the log file
When enabling the debug log level for the Backup Client 404 messages are logged:
DEBUG (100%) Submitting client progress of 100 to h<BITBUCKET_URL>/mvc/admin/backups/progress/client?token=4c9bfa01ae0138689g6dfab973d9f909883bb61af&percentage=100 DEBUG (100%) HTTP POST <BITBUCKET_URL>/mvc/admin/backups/progress/client?token=4c9bfa01ae0138689g6dfab973d9f909883bb61af&percentage=100, headers: [Accept:[[application/json]], Content-Length:[[0]], Content-Type:[[application/json]], User-Agent:[[Wink Client v1.1.2]], X-Atlassian-Maintenance-Token:[[4c9bfa01ae0138689g6dfab973d9f909883bb61af]]] DEBUG (100%) -> 404 Not Found (@3VK7A8x1355x91334x1)
Notes
While the exact cause of the problem has not been identified yet, there are some options that could be causing it:
- proxy configuration
Workaround
If a proxy is used, bypassing it can be used as a workaround:
- Stop Bitbucket Server
- Add the following lines in $BITBUCKET_HOME/shared/server.xml:
<Connector executor="tomcatThreadPool" port="7995" protocol="HTTP/1.1" connectionTimeout="20000" /> - Start Bitbucket Server
- Run the Bitbucket Backup client by using the http://localhost:7995 address